Businesses Struggling with Application Performance Issues
Many IT teams still don't have a monitoring solution in place or don't have a solution equipped to detect certain types of performance issues.Enterprises have multiple commercial tools in place for application performance management (APM), but a new survey found a third of business end users — not APM software —are providing the initial alerts that inform IT teams about application performance problems. This was one of the findings of a survey of 105 application engineers, application support personnel and IT managers from IT management company ManageEngine. The survey also revealed 28 percent of respondents find most of their performance issues by running ad hoc scripts. The findings indicated many IT teams still do not have a monitoring solution in place or do not have a monitoring solution that is equipped to detect certain types of performance issues, and also that businesses still do not use monitoring solutions to monitor their entire application set. "The most concerning finding is that 32 percent of businesses still rely on their end users to notify them of application performance issues," Sridhar Iyengar, vice president of product management for ManageEngine, told eWEEK. "This means that those businesses depend on users — instead of APM software — to tell them about application problems. That means those users and, ultimately, the business suffer as a result."
He said ideally, a business will have APM solutions in place that allow it to be proactive and take preventive and corrective measures before users feel application outages or performance degradation.