IT Leaders Focus on Talent, Reducing Complexity
Reducing complexity in the architecture is a key step that allows IT to realign resources with higher-value activities that increase effectiveness.By reducing technology complexity and realigning talent, among other things, world-class IT organizations deliver services at 22 percent lower cost with greater effectiveness and require 9 percent fewer full-time equivalents (FTEs) per employee, according to a report from The Hackett Group. Companies earn The Hackett Group's world-class IT designation by achieving top-quartile performance on a range of weighted efficiency and effectiveness measures as measured in an in-depth benchmark study, which examines more than 100 detailed IT metrics. The report noted that while reducing complexity in the architecture is a key step that allows IT organizations to realign resources with higher-value activities that increase effectiveness, it is not a straightforward reassignment of existing resources into new roles, but involves developing the right skills and competencies. "Automation is key. In infrastructure and operational areas, there have been a lot of advances in automation," Hackett Group IT transformation practice leader and principal Mark Peacock told eWEEK. "For example, where it once took a full-time staff person to push the release of new software, there are apps that can handle that now. The same is true for a lot of work in system and network administration."
Peacock said top IT organizations are also better at allocating resources to identify and pilot new technology trends. They stay ahead of the curve on cloud computing, data analytics and other areas, and figure out how to bring them in-house, pilot and work with them early on.