Verint Systems Upgrades Identity Authentication Platform
The Verint Systems platform leverages the capabilities of the company’s identity authentication and fraud detection platforms.Verint Systems announced advancements to its identity authentication and fraud detection solution designed to provide faster customer identity authentication, and safer and more secure sales and service environments. Leveraging the company’s identity authentication and fraud detection platforms, organizations can validate legitimate customers’ identities by authenticating them based on their own voiceprints. The solution is designed to offer more efficient and effective end-to-end experiences between customers and the organizations, and is embedded in the company’s customer engagement optimization portfolio. That means it can be enabled to provide added security to existing Verint call recording environments, or be installed separately as an advancement to existing engagement center environments. "Any business with a contact center would find Verint’s identity authentication solution valuable," Steve Williams, vice president of identity analytics at Verint, told eWEEK. "The solution is designed to help these contact centers verify the identity of customers more quickly, easily and securely than traditional authentication methods. Further, it helps reduce the number of security questions asked throughout the call to foster a better customer experience, reducing agent handle time and overall operational costs."
Williams noted that even more importantly, it helps enhance fraud detection by matching inbound calls against a database of known fraudster voice prints.