According to the latest statistics, approximately 65% of all patient-doctor interactions occur via telephone. With so many conversations taking place every single day, the current generation of healthcare information systems just can’t keep up with the overwhelming amount of data they receive consistently.
Indeed, Telehealth has always been a weak point in modern healthcare — until now.
Popai, a Patient Conversation Intelligence company, is using its AI-powered voice technology to help fill in the blanks and create actionable data from real conversations between patients and doctors.
Popai, with headquarters in both Tel Aviv, Israel, and San Francisco, Califonrnia, recently secured $11 million in funding from organizations like Team8, NEA, and others. Several organizations, including Essen Healthcare and Clover Health are already using their Patient Conversation Intelligence platform.
Co-founder and CEO of Popai, Eyal Gurion, recently said: “One of the most sophisticated patient insight tools in healthcare has always been a conversation with a patient. We’re finally giving healthcare organizations the ability to capture and act on those conversations at scale with a powerful tool for proactive care. We’re not building another data platform but an action platform, and we’re incredibly excited about our partnership with Team8 and NEA.”
What does Popai do?
Popai’s platform focuses on creating actionable insights from the phone calls that occur between patients and their doctors. Not only does it make a record of every call in its entirety, but it also provides next-gen AI reasoning without interrupting the normal clinical workflow.
The platform utilizes natural language processing (NLP) to gain a deeper understanding of patient health, identifying opportunities for enhanced patient education and care coordination. Moreover, it does all of this with an AI that was specifically trained for the modern healthcare industry.
Popai’s voice AI tool offers numerous benefits to today’s healthcare professionals, including:
- Providing greater visibility into day-to-day clinical operations.
- Triggering automated workflows according to specific events that occur during patient-doctor conversations.
- Making adjustments to patient risks as their needs or conditions change.
- Uncovering operational inefficiencies within current healthcare information systems.
- Facilitating standardized care based on current guidelines and best practices.
- Allowing doctors and nurses to focus on patient care instead of spending their time on paperwork.
When implemented correctly, AI tools help alleviate the pressure on clinical staff members, including nurses and doctors alike. They provide these professionals with the opportunity to focus on what they do best, while also giving organizational leaders the information needed to make informed business decisions daily.
Going beyond the data
Popai’s mission isn’t solely about processing and analyzing data.
The company is really focused on maximizing the bonds that are built through every patient-doctor interaction, which they hope to achieve by providing greater insights than ever before. While much of our world is currently guided by algorithms, companies like Popai prove that empathy still has a voice.
Speaking of AI in healthcare: recent reports show that AI technology is reshaping how people with speech impairments communicate.