Bob Wallace
Internet Insight: VOIP: Coming to a Desktop Near You
Productivity applications run at the desktop. That seems pretty obvious, and its been true ever since the PC became the productivity tool of choice. But until recently, VOIP (voice-over-IP)...
Internet Insight: IP PBX: Meeting Expectations
First things first. Before most companies deploy VOIP-based applications, they must link to a voice-over-IP carrier or set up an IP PBX. As with any IT activity, there are...
Latest Posts
Will AI Replace Me?
Artificial intelligence is becoming increasingly sophisticated, but will it ever replace humans? Learn about the potential of AI and its impact on the workforce.
Big Changes in Gartner’s 2023 Magic Quadrant for Contact Center as a Service
The 2023 MQ for CCaaS shows the vendor landscape is changing and should continue to with the rise of AI.
Vanguard Chief Data Analytics Officer Ryan Swann on Boosting Analytics Performance
I spoke with Ryan Swann, Chief Data Analytics Officer at Vanguard, who discussed the advantages of using a centralized, co-located data and analytics team.
Among...
10 Top Artificial Intelligence Certifications 2023
Artificial Intelligence (AI) is becoming increasingly important in the modern world. Explore the top 10 AI certifications for 2023 and learn how to get certified.
How AI Will Change and Not Change Your Business
Artificial intelligence (AI) is transforming the way businesses operate. Learn how AI will change and not change your business.