Bob Wallace

Internet Insight: VOIP: Coming to a Desktop Near You

Productivity applications run at the desktop. That seems pretty obvious, and its been true ever since the PC became the productivity tool of choice. But until recently, VOIP (voice-over-IP)...

Internet Insight: IP PBX: Meeting Expectations

First things first. Before most companies deploy VOIP-based applications, they must link to a voice-over-IP carrier or set up an IP PBX. As with any IT activity, there are...

Latest Posts

Salesforce Chief Scientist Silvio Savarese on Conversatational AI

I spoke with Silvio Savarese, Chief Scientist at Salesforce, about a software tool that enables users to create executable code using simple English prompts....

DataStax CEO Chet Kapoor on Real Time Data

I spoke with Chet Kapoor, CEO of DataStax, about how today’s data-driven culture is affecting enterprise change, including how data will turn knowledge workers...

Liveops Taps CDW to Modernize Services

Arizona-based Liveops is a contact center-as-a-service (CCaaS) provider that provides agent services for several industries, including insurance, retail and health services. The company was...

Palo Alto Networks Shifts Zero Trust To Application Layer

Palo Alto Networks has announced what it calls Zero Trust Network Access (ZTNA) 2.0, which shifts the focus of ZTNA from the network to...

Airiam’s Art Ocain on Preventing Fraud in the SME Market

I spoke with Art Ocain, VP of Cybersecurity and Incident Response at Airiam, about why small and mid-size enterprises are more prone to cyberattack...