I spoke with Dave Wright, Chief Innovation Officer at ServiceNow, about the future of enterprise IT, the pain points he’s hearing from his enterprise...
When it comes to financial industry technologies and challenges, Alan Peacock has witnessed and worked with far more than most people.
After graduating from college...
Communications provider Mitel has made it a strategic priority to focus on customer lifecycle management (CLM) principles to ensure its customers are getting full value...
When you think of Arista Networks, mid-market is not what comes to mind. Yet the provider of software-driven cloud networking solutions for enterprise environments...
As vendors and end users continue to move to subscription computing services, it is important to understand how this transition will impact third parties,...
I spoke with Peter Pezaris, SVP, Strategy and User Experience at New Relic, about a new report that reveals companies’ experience with observability.
Among the...
Also see: What is Artificial Intelligence
From healthcare to retail to entertainment and everywhere in between, more and more businesses are turning to AI chatbots to...
In the classic cyberpunk landscapes of William Gibson’s Neuromancer or the popular roleplaying game Shadowrun, the distraught populace squirming under the boot of mega-corporations...
Application Programming Interface (API) management is all about creating and publishing APIs, enforcing policy about their use, managing access rights, reporting on performance, and...
Customer experience (CX) became the top brand differentiator in 2018, outpacing price, product quality and everything else. Businesses that offer a superior and differentiated...
The trickle-down effect of enterprise IT is as old as business technology. Vendors have long aimed new innovations at enterprises whose deep pockets and...