Vonage is expanding its cloud application programming interface (API) communications portfolio with the acquisition of Jumper.ai, a Singapore-based provider of omnichannel conversational commerce and...
Clearly, today's best artificial intelligence software is driving change: hardly a day goes by without artificial intelligence (AI) software introducing new and improved capabilities....
I spoke with Cat Posey, Sr. Technology Director, Machine Learning, at Capital One, about strategies for effective collaboration in machine learning, including the value...
When the telecom giant Vodafone decided to shift its entire global enterprise to a single digital environment, it clearly had its 300 million customers...
This week, cloud communications provider, Dialpad, announced it is acquiring Koopid. This is the third contact center as a service (CCaaS) move Dialpad has...
Customer experience (CX) became the top brand differentiator in 2018, outpacing price, product quality and everything else. Businesses that offer a superior and differentiated...
The trickle-down effect of enterprise IT is as old as business technology. Vendors have long aimed new innovations at enterprises whose deep pockets and...