Many technology vendors have used artificial intelligence to transform their products. This is evident in areas like unified communications, contact centers and cybersecurity.
Yet one...
I spoke with Silvio Savarese, Chief Scientist at Salesforce, about a software tool that enables users to create executable code using simple English prompts....
Arizona-based Liveops is a contact center-as-a-service (CCaaS) provider that provides agent services for several industries, including insurance, retail and health services. The company was...
Strategic relationships are commonplace in the tech industry and typically enable the vendors involved to better serve shared customers and markets. But a few...
Customer experience (CX) became the top brand differentiator in 2018, outpacing price, product quality and everything else. Businesses that offer a superior and differentiated...
The trickle-down effect of enterprise IT is as old as business technology. Vendors have long aimed new innovations at enterprises whose deep pockets and...