Companies are forging ahead with digital transformation at an unprecedented rate, making it a top priority of enterprise businesses. According to a recent survey...
The prestige that technologies enjoy among global businesses and consumers tends to obscure the mundane efforts and processes required to bring products to market....
Natural language technologies are quickly gaining traction in the enterprise. We are seeing huge numbers of companies every week rolling out text analytics solutions,...
Customer experience (CX) became the top brand differentiator in 2018, outpacing price, product quality and everything else. Businesses that offer a superior and differentiated...
Staffing levels within IT operations (ITOps) departments are flat or declining, enterprise IT environments are more complex by the day and the transition to...
Customer-experience personalization is very important for most e-commerce, digital advertising and media companies. This is because the ability to provide relevant content, product recommendations,...
As the growing COVID-19 pandemic has pushed more and more companies into cloud services and remote collaboration applications they hadn't planned to encounter quite...
Customer experience (CX) became the top brand differentiator in 2018, outpacing price, product quality and everything else. Businesses that offer a superior and differentiated...
The trickle-down effect of enterprise IT is as old as business technology. Vendors have long aimed new innovations at enterprises whose deep pockets and...