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Big Data and Analytics

Key Performance Metrics that Measure Impact of AIOps on Enterprises

Staffing levels within IT operations (ITOps) departments are flat or declining, enterprise IT environments are more complex by the day and the transition to...

Five Trends in Personalization Algorithms for 2021

Customer-experience personalization is very important for most e-commerce, digital advertising and media companies. This is because the ability to provide relevant content, product recommendations,...

Artificial Intelligence Takes Center Stage Early in 2021

The year 2021 is not even a month old, and we’ve already seen a significant amount of news in the area of artificial intelligence....

Top Data Center Managed Services Vendors for 2021

As the growing COVID-19 pandemic has pushed more and more companies into cloud services and remote collaboration applications they hadn't planned to encounter quite...

AWS Goes Big with Contact Center Intelligence

We are two weeks into 2021, and Amazon Web Services has wasted no time in making a splash in the contact center industry. This...

Reasons Why AI Projects Fail, and How to Fix Them

It’s no surprise that artificial intelligence is a key ingredient in the modern tech space. From machine learning to wearables to robotics, the AI...

eWEEK Q&A: BMC CEO Ayman Sayed

eWEEK last interviewed Ayman Sayed in 2018, when he was Chief Product Officer at CA Technologies. Previous to that, he ran Cisco Systems’ biggest...

Remembering the Lessons of 2020

By any measure, 2020 is a year most would prefer to forget. The uncontrollable spread of the COVID-19 virus and related economic crises slammed...

How to Improve Remote Collaboration in 2021

The rapid move since last March to remote workforces has accelerated changes for many businesses. Digital transformations, shifts in business models, and growth strategies...

Here’s What to Expect in Hopefully Post-Pandemic 2021

By the time you read this, the year 2020 will be behind us. But as you look around, you’ll realize that 2021 doesn’t look...