Utilized properly and focused on practical applications, AI and machine learning can be transformational in improving customer experience. Yet too often the technology is...
For the past year and a half, life has been both massively challenging and exhilarating for business technology vendors and their customers and partners....
The pandemic has impacted the customer experience in countless ways. Many everyday experiences that used to be physical (think dining out, buying groceries, or...
COVID-19 fast-tracked digital transformation around the globe when consumers and businesses moved predominantly online. Today’s consumers have their pick of digital products and services,...
Companies are forging ahead with digital transformation at an unprecedented rate, making it a top priority of enterprise businesses. According to a recent survey...
Customer experience (CX) became the top brand differentiator in 2018, outpacing price, product quality and everything else. Businesses that offer a superior and differentiated...
The trickle-down effect of enterprise IT is as old as business technology. Vendors have long aimed new innovations at enterprises whose deep pockets and...