Staffing levels within IT operations (ITOps) departments are flat or declining, enterprise IT environments are more complex by the day and the transition to...
Customer-experience personalization is very important for most e-commerce, digital advertising and media companies. This is because the ability to provide relevant content, product recommendations,...
As the growing COVID-19 pandemic has pushed more and more companies into cloud services and remote collaboration applications they hadn't planned to encounter quite...
The rapid move since last March to remote workforces has accelerated changes for many businesses. Digital transformations, shifts in business models, and growth strategies...
Customer experience (CX) became the top brand differentiator in 2018, outpacing price, product quality and everything else. Businesses that offer a superior and differentiated...
The trickle-down effect of enterprise IT is as old as business technology. Vendors have long aimed new innovations at enterprises whose deep pockets and...