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Customer Empathy: Four Data Points for Understanding How the Pandemic Has Impacted the Customer Experience (CX)

The pandemic has impacted the customer experience in countless ways. Many everyday experiences that used to be physical (think dining out, buying groceries, or...

IBM Announces 2nm Process Technology And Becomes A Kingmaker

In the world of microprocessors, there is a battle going on: who will be the King of Process Technology? The outcome of that battle...

Why It’s Critical to Manage Privileges and Access Across Your Multi-Cloud Environments

Conventional approaches to privileged access and identity management are ineffective in today’s cloud-oriented DevSecOps environments. The concept of least privilege access still remains foundational...

Five Hidden Costs in Code Migration: How to Avoid Surprise Expenses

Migration to the cloud is in full flight. The most complex challenge involved in completing these migrations is not moving the data but migrating...

The Future of Enterprise IT Post Covid-19

If we allow ourselves to be optimistic, we can see it on the distant horizon: the end of Covid-19 is in sight. Given the...

How to Create a Data-Driven Company Culture

Even now in 2021, as companies have evolved their data analytics practice for several years – or longer – a core tension exists: do...

How Fauna Delivers Data-as-Utility in a Serverless World

The idea behind Fauna is both radical and obvious. Your applications shouldn’t care where your data is physically located, just that it’s available when...

Seven Months with a Microsoft Duo: Addiction With a Bit of Pain 

As I wrote last September, the Microsoft Duo is a very different smartphone. I tend to think of it now as more of a...

Splunk vs. IBM QRadar: SIEM Head-to-Head

SIEM, the modern tools of which have been in existence for about a dozen years, is an approach to security management that combines the...

Takeaways from Microsoft CEO’s Ignite Keynote 

Keynote talks come and go, and often they are more misguided sales pitches than actual keynote talks. That wasn’t the case at Microsoft Ignite...