Carter Lee

Carter Lee, Vice President of Information Systems and Technology, is responsible for IT infrastructure at Overstock.com. Carter has also served as the Director of Internal Systems at the company. Since joining Overstock.com in 2001, Carter has supported the technology that services corporate headquarters, customer care and the fulfillment centers. Prior to joining Overstock.com, Carter was a systems engineer for Hospice of the Valley, and vice president of a computer hardware supplier in Phoenix, AZ. He can be reached at [email protected]

How to Mix the Right Technology and People to Get Quality Customer Service

/images/stories/70x50/bug_knowledgecenter_70x70_(2).jpgFor Internet retailers, having friendly, knowledgeable customer service agents available to customers 24/7 can lead to a sustainable competitive advantage. The strategy has worked well for us at Overstock.com,...

Latest Posts

How to Encourage a New Generation of Leaders in the Remote Workplace

Companies are starting to finalize their long-term work plans, with many choosing to stay remote for the foreseeable future. The flexible, remote work option will...

F5 Acquires Threat Stack, Continuing Its Transition to a Security Company

F5 has announced an agreement to acquire Boston-based Threat Stack for $68M. The purchase of Threat Stack is F5’s fourth acquisition in the past...

Cloudera’s Ram Venkatesh on Hybrid Cloud and the Cloudera Roadmap

I spoke with Ram Venkatesh, Chief Technology Officer at Cloudera, about the company’s shifts, and how the Cloudera Data Platform serves a hybrid environment. Among...

Secure Cloud Migration: Beware Identity Failures and Misconfigurations

According to Gartner, the worldwide public cloud services market grew 40.7% in 2020. But despite how commonplace it now is, a cloud migration can...

How Tech Companies Can Boost Cyber Defenses: Building a Cyber-First Culture

Today’s accelerated pace of digital transformation brings significant opportunities for businesses to grow and drive value for shareholders. At the same time, the rise...