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Carter Lee

About

Carter Lee, Vice President of Information Systems and Technology, is responsible for IT infrastructure at Overstock.com. Carter has also served as the Director of Internal Systems at the company. Since joining Overstock.com in 2001, Carter has supported the technology that services corporate headquarters, customer care and the fulfillment centers. Prior to joining Overstock.com, Carter was a systems engineer for Hospice of the Valley, and vice president of a computer hardware supplier in Phoenix, AZ. He can be reached at [email protected].

How to Mix the Right Technology and People to Get Quality Customer Service

/images/stories/70×50/bug_knowledgecenter_70x70_(2).jpgFor Internet retailers, having friendly, knowledgeable customer service agents available to customers 24/7 can lead to a sustainable competitive advantage. The strategy has worked well for us at Overstock.com, and it can work for you too-whether you’re in retail, financial services or any other service-oriented company. The following are a few lessons that Overstock.com has […]

How to Mix the Right Technology and People to Get Quality Customer Service
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