Dennis Callaghan

Siebel Systems Inc.s purchase of nQuire Software Inc. last week gave clear evidence to many that the next phase of CRM—using software that analyzes customer interactions in the hope of making those interactions more profitable—has arrived. The combined software will enable users to not only plan and execute marketing campaigns and other customer relationship management […]

Pivotal Software Inc. last week began shipping its Pivotal Service Solution customer service software suite, just one day after an executive shakeup that saw its chief operating officer resign. The software enhances Pivotals current software to address multichannel customer service and with increased analytical capabilities. Pivotal Service Solutions Pivotal Contact Center module provides capabilities for […]

A pair of developers are taking aim at viruses with new products that better secure Microsoft Corp.s Exchange messaging software. Sybari Software Inc. and Authentica Inc. each unveiled new wares at the Microsoft Exchange Conference show in Orlando, Fla., last week. Upgraded and new versions of Sybaris Antigen software promise to stop intrusions from viruses […]

UpShot Corp. will announce on Tuesday an addition to its hosted sales management applications that combines partner relationship management with sales force automation capabilities. Dubbed Extended Relationship Management, or XRM, the new Web-based application, is designed to bring together a companys internal and external sales channels so that sales executives can monitor and forecast sales […]

Internet banking software pioneer S1 Corp. will release in late November a Java2 Enterprise Edition-based application server platform that improves interoperability of its applications. The platform, to be known as the S1 Enterprise Platform 1.0, will be the foundation for S1s transactional, collaborative, sales and service applications for the financial services industry, officials said. Available […]

Ericsson Inc.s Ericsson Enterprise division has introduced an upgrade to its OneBox unified messaging product suite in the United States. OneBox 2.0, which the Swedish company announced at the Internet Telephony Expo and Conference Wednesday in San Diego, allows access to electronic messages via a phone, Windows-based PC or Web browser. The software supports unified […]

Pivotal Software announced that it began shipping its new Pivotal Service customer service software suite Tuesday, just one day after an executive shakeup that saw its chief operating officer resign. The Vancouver-based companys new suite–which includes modules for multichannel customer contact centers, Web-based self-service and service analytics, promising increased response times at reduced costs–comes at […]

Ongoing rumors that Nortel Networks would sell its Clarify CRM software unit to SAP AG turned out to be just that, rumors, after Nortel announced the sale of Clarify to Amdocs Ltd. Tuesday for $200 million in cash. Amdocs is a provider of customer relationship management, billing and order management systems to communications companies as […]

Actuate Corp. on Monday announced the release of its e.Spreadsheet Server, extending its Web reporting technology to Microsoft Corp. Excel spreadsheets. The new product, part of Actuate 5, Service Pack 2, enables users to view and update Excel spreadsheets through a Web browser and forward them on to other users. Edward Newman, a Web services […]

Information technology professionals are most concerned with mobile and wireless technology issues, according to the results of a Gartner Inc. survey released Tuesday in advance of the companys Symposium/ITxpo in Lake Buena Vista, Fla. next week. Not surprisingly in light of recent events, disaster recovery and business continuity also made the top five list, coming […]