Dennis Callaghan

As CRM software developers line up to explain how the state of the U.S. economy is slowing their businesses, SAS Institute Inc. is preaching a message of expansion. The developer of customer relationship management and other analytic applications not only is experiencing double-digit revenue growth but is expanding its offerings through a partnership with CRM […]

A proposed new XML specification from Microsoft Corp. and Hyperion Solutions Corp. to allow open access to multidimensional databases likely will streamline development of some analytic applications but will not affect the large number of IT departments that dont use both those companies products. The new specification, introduced last week and known as XML for […]

Tom Siebel, CEO of CRM software giant Siebel Systems Inc., laid down the gauntlet to smaller competitors during his companys first-quarter-earnings call last week. “That anything other than a Tier 1 company can close any business at all is pretty incredible,” Siebel said, predicting that 60 of the 80 companies that Siebel Systems competes with […]

Noetix Corp. is looking to ease a chronic issue for many companies—data integration. The Noetix Enterprise Technology Suite, or NETS, which will be announced this week, enables IT managers to bring together data from disparate operational and transactional systems to form a single view of a companys business. The suite brings together three Noetix products—Views, […]

Theory had it that in an economic downturn, companies would increasingly turn to CRM software that could help them acquire new customers and make existing customers more profitable. For many customer relationship management companies, that theory has not resulted in improved sales or profits, as evidenced by the handful of earnings results expected to trickle […]

eBay Inc. is looking to leverage its 28 million registered auction customers by expanding its e-commerce offerings with hosted storefronts for small business. The plan is facing criticism from small businesses that demand a lot of services and said theyd worry about competition from eBays auction business. For example, before it launches the Web storefronts, […]

While past efforts to develop software to ensure online privacy have focused on delivering desktop tools for customers, new products from Unica Corp. and IDcide Inc. are focused squarely on companies seeking to improve the management and protection of customer privacy at their sites. Unica, of Lincoln, Mass., last week announced enhancements to its Affinium […]

Analytics software developers Informatica Corp. and Broadbase Software Inc. are looking to make their customers more efficient through new applications that perform even richer business analysis. Informatica last week released Version 4.1 of its Informatica Applications suite, which scours data from all of an organizations front-office and back-office operations. Informatica eMarketplace, a new application in […]

SAS Institute Inc.s acquisition late last month of campaign management software vendor Intrinsic Ltd. was a move to extend SAS CRM software offerings beyond pure analytics. The addition of Intrinsics namesake technology will enable users of SAS customer relationship management offerings to use SAS analytics to design and manage targeted marketing campaigns and then further […]

A web personalization company is taking a new approach to pricing its services that could open opportunities for small and midsize companies. Dynaptics Corp., of San Jose, Calif., this week will announce a performance-based pricing model for its Web personalization software. If successful, the move could spur competitors to similarly lower a prime barrier to […]