Dennis Callaghan

Publicly, CRM software market leader Siebel Systems Inc. used to scorn hosted customer relationship management application services. But that changed in early October when the San Mateo, Calif., company announced its hosted CRM offering, Siebel CRM OnDemand, then followed that two weeks later with the acquisition of hosted CRM startup UpShot Corp. The moves highlight […]

Siebel Systems Inc. is adding customer service capabilities to its UpShot Edition hosted CRM service, giving enterprises the opportunity to extend the technology to more users in an organization. Last week Siebel pumped up its hosted customer relationship managements sales and marketing services with added customer service and support capabilities. Siebel, of San Mateo, Calif., […]

Siebel Systems Inc. announced Tuesday the release of customer service capabilities for its UpShot Edition hosted CRM service, some capabilities of which will carry over to the companys future go-to market service offering. Siebel completed the acquisition of UpShot earlier this month. The San Mateo, Calif., company plans to merge UpShots hosted customer relationship management […]

Enterprises looking to consolidate their business intelligence applications on a single platform got new reporting tools from MicroStrategy Inc. and an update to existing reporting technology from Information Builders Inc. Both companies are promising that customers can lower their costs and infrastructure requirements by turning to a single BI vendor. MicroStrategy last week introduced Report […]

Professional sports teams and leagues are increasingly finding that CRM software is a good fit for such business tasks as attracting new customers and gaining insights into their existing customer bases so as to increase ticket purchases from those customers. Organizations such as the National Football League and several Atlanta sports franchises are using customer […]

For a software company with less than $60 million in annual revenue, losses every quarter and a market where it is under siege from upstart competition, Pivotal Corp. is attracting plenty of attention from potential buyers. Pivotal on Tuesday rejected the latest bid made for it, by Chinadotcom Corp. Earlier Tuesday, Hong Kong-based Chinadotcom, through […]

Salesforce.com Inc. has upgraded its namesake hosted customer relationship management application service and Sforce hosted application server to broaden the platform and give users greater customization capabilities. The company last week unveiled the Winter 04 release of the Salesforce.com service at its inaugural Dreamforce user and developer conference in its hometown, San Francisco. The upgrade […]

Enterprises looking to consolidate their business intelligence applications on a single platform got new reporting tools from MicroStrategy Inc. and an update to existing reporting technology from Information Builders Inc. Both companies are vying for customers looking to lower their costs and infrastructure requirements by turning to a single BI vendor. MicroStrategy on Monday announced […]

Siebel Systems Inc. is under SEC scrutiny for a possible violation of Regulation FD (Fair Disclosure) rules once again. The latest SEC allegations focus on an April 30 dinner with financial analysts attended by two Siebel executives, one of whom was CFO Ken Goldman. The Siebel executives allegedly made statements to these analysts about the […]

Longtime midmarket CRM software rivals Onyx Software Corp. and Pivotal Corp. could join forces after Onyx announced Wednesday an unsolicited bid to buy Pivotal. Private investment company Oak Investment Partners had announced last month its intention to buy Pivotal and merge it with another midmarket CRM software developer, Talisma Corp. That cash deal would have […]