Dennis Callaghan

Open-source customer relationship management software developer SugarCRM Inc. is adding several new components to extend the capabilities of its sales, marketing and customer service applications. The company plans to announce the new release, Sugar Professional 3.0, later this month at the MySQL Users Conference in Santa Clara, Calif. SugarCRMs components can be downloaded for free, […]

Cognos exceeded its own revenue and profit estimations in its fiscal fourth quarter as the business intelligence software company drew closer to its stated goal of exceeding the billion-dollar revenue mark. For the quarter ending Feb. 28, Cognos Inc. reported revenues of $256.3 million, up from $202.1 million in the same period a year ago. […]

Siebel Systems Inc. is expected to announce this week that it is deepening the ties between its integrated hosted contact center and CRM service offerings, though the latest integration may still fall short of customer needs for a unified solution. While Siebel has fulfilled much of the product integration road map it announced when it […]

For every Internet e-commerce site pilloried as a spectacular flameout, there are perhaps dozens more flying under the radar that attract little attention, fail to close sales with customers who do stumble upon them and quietly fade away. Thats what happened to the first release of the ClawfootCollection.com site, which online retailer Vintage Tub & […]

Microsoft Corp. is courting larger organizations and departments of large enterprises for its Microsoft Business Solutions software by taking a page from two enterprise application rivals, SAP AG and Oracle Corp., and embracing a component application model and service-oriented architecture. Microsofts move, detailed earlier this month at its Convergence conference, is an immediate result of […]

When Sam Palmisano became CEO of IBM in 2002, he was, in many respects, a predictable choice to run a major company. His pedigree included stints running a number of IBMs key divisions, including the Enterprise Systems Group and IBM Global Services. Its a background Palmisano shares with a number of technologys heaviest hitters, including […]

Several startups are leading a new charge to ease enterprise data analysis with visualization tools that allow nontechnical users to glean valuable information from business data. Tableau Software Inc. will formally launch as a company this month with Standard and Professional editions of its namesake software built around the companys proprietary VizQL visual database query […]

Microsoft last week unveiled its forthcoming live communications client, Microsoft Office Communicator 2005, and announced a new service pack for its Live Communications Server that promotes federation with public instant messaging networks. Communicator provides an integrated client for IM, voice, video, telephony and Web conferencing and is Microsofts preferred client for Live Communications Server. The […]

SAN DIEGO—As Project Green, the multiyear—and multiwave—plan to revamp Microsofts business applications around a services-oriented architecture and unified code base, takes shape, it may be only a matter of time before Microsoft enters the hosted applications services space. That possibility was discussed by Microsoft Corp. executives at the Microsoft Business Solutions Convergence show here this […]

New business intelligence offerings from Hyperion Solutions Corp. and Information Builders Inc. are targeting enterprise BI needs for usability, integration and data integrity. This week Information Builders will announce Version 7 of its WebFocus BI platform, and last week Hyperion announced updates to dashboard technologies in its BI platform and compliance management product. Both companies […]