Don Sears

Microsoft Beefs Up Software Assurance

Microsoft this week rolled out enhancements to its Software Assurance annuity-licensing program. Microsoft announced the planned changes to the SA program in September.The changes include new planning, deployment, migration...

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Coming to Security Mandate Near You: SBOMs

The recent executive order will expand what companies must disclose to the government when a data breach occurs. Like the California Consumer Privacy Act (CCPA), these...

Using Data and Tech to Boost Your Customer Service Center: 5 Tips

Customer satisfaction is the umbrella metric of any contact center. Our industry thrives on happy customers and top-notch experiences. Delivering on that overarching goal has...

Making the Shift to a Hybrid Work Environment

Contrary to what many believed prior to early 2020, we now know the concept of the home office actually works. This is one of...

The Asus ROG Strix G15 Advantage Laptop: For When You Want Pure Power

Last week I talked about the HP Zbook Firefly and how it compared to the HP Dragonfly Max. This week, I’d like to talk...

Precisely CEO Josh Rogers: Understanding Data Integrity

I spoke with Josh Rogers, CEO of Precisely, about the concept of data integrity: what it means, why it's so critical to effective data...