Big changes are coming in the big data and analytics arena, and IT decision-makers should prepare for major advances in 2018. The most significant big data trend is the...
Xerox on March 29 in New York introduced 29 ConnectKey enabled printers and multifunction devices featuring mobile and cloud connectivity. The goal, said CEO Jeff Jacobson, is to "set the...
Cloud computing has become an industry buzzword ripping through IT departments and forcing them to scramble to get in the game. But while the benefits of moving IT functions...
The world is growing more dangerous every day. There appears to be more devastation from natural disasters such as earthquakes, tornadoes, hurricanes and tsunamis than any time in recent...
Many IT departments are struggling with the mobile device onslaught sweeping through their organizations. Employees are bringing in their own devices (commonly known as BYOD), such as smartphones and...
The recent executive order will expand what companies must disclose to the government when a data breach occurs. Like the California Consumer Privacy Act (CCPA), these...
Customer satisfaction is the umbrella metric of any contact center. Our industry thrives on happy customers and top-notch experiences.
Delivering on that overarching goal has...