Eileen Feretic

Industry Experts Predict Progress in Integrating AI, Big Data in 2018

Big changes are coming in the big data and analytics arena, and IT decision-makers should prepare for major advances in 2018. The most significant big data trend is the...

Xerox Debuts 29 New Printers and Multifunction Devices

Xerox on March 29 in New York introduced 29 ConnectKey enabled printers and multifunction devices featuring mobile and cloud connectivity. The goal, said CEO Jeff Jacobson, is to "set the...

There Are Many Cloud Entry Points, as Well as Barriers

Cloud computing has become an industry buzzword ripping through IT departments and forcing them to scramble to get in the game. But while the benefits of moving IT functions...

Back-Up, Disaster Recovery, Business Recovery: Two Out of Three Is Bad

The world is growing more dangerous every day. There appears to be more devastation from natural disasters such as earthquakes, tornadoes, hurricanes and tsunamis than any time in recent...

Are You Combating “Bring Your Own Mobile Device”?

Many IT departments are struggling with the mobile device onslaught sweeping through their organizations. Employees are bringing in their own devices (commonly known as BYOD), such as smartphones and...

Latest Posts

5 Shortcomings of Legacy Firewalls for Internal Data Center Security

Day after day, companies of all sizes are victimized by cybercrimes and malicious insider threats. In fact in 2020, Verizon reports that there were...

Why Machine Learning Projects Fail – and How to Make Sure They Don’t

The hype about machine learning (ML) is warranted. Machine learning is not just making things easier for the companies that are taking advantage of...

Coming to Security Mandate Near You: SBOMs

The recent executive order will expand what companies must disclose to the government when a data breach occurs. Like the California Consumer Privacy Act (CCPA), these...

Using Data and Tech to Boost Your Customer Service Center: 5 Tips

Customer satisfaction is the umbrella metric of any contact center. Our industry thrives on happy customers and top-notch experiences. Delivering on that overarching goal has...

Making the Shift to a Hybrid Work Environment

Contrary to what many believed prior to early 2020, we now know the concept of the home office actually works. This is one of...