Elizabeth Bennett

Senior WriterElizabeth has been writing and reporting at Baselinesince its inaugural issue. Most recently, Liz helped Fortune 500 companies with their online strategies as a customer experience analyst at Creative Good. Prior to that, she worked in the organization practice at McKinsey & Co. She holds a B.A. from Vassar College.

Companies Gain by Swapping Software

No security alarms went off when ring maker Jostens recently lifted Best Buys homegrown application integration software. Thats because Minneapolis-based Jostens wasnt stealing from Best Buy. It was sharing—through...

The Whoops! Files: Local Government

Although the federal governments information-system miscues get a lot of attention, there are plenty of local- and regional-level snafus. Heres a sampling of a few recent projects that have...

Tool: The Benefits of Software Certification

Getting certified is a little like eating your veggies. Theres a sense that it must be good for your company, but the benefits arent always evident. A company-wide effort...

My Aching Technology Department

Sometimes its hard to know exactly where the pain in your information technology department comes from."Its like a patient who tells a doctor that his knee hurts, when its...

The Cost of Containment

A "standard" shipping container is 8 feet wide, 8.5 feet high and 20 feet long. It can hold as much as 19 tons of soft and hard goods. Only about 2%...

Latest Posts

Top AI Software

Clearly, today's best artificial intelligence software is driving change: hardly a day goes by without artificial intelligence (AI) software introducing new and improved capabilities....

Capital One’s Cat Posey on How to Build a Machine Learning Team

I spoke with Cat Posey, Sr. Technology Director, Machine Learning, at Capital One, about strategies for effective collaboration in machine learning, including the value...

Beyond CX: A Digital Playbook for Thriving in a Hyper-Customer-Centric World

When the telecom giant Vodafone decided to shift its entire global enterprise to a single digital environment, it clearly had its 300 million customers...

Dialpad Rounds Out its CCaaS with Acquisition of Koopid

This week, cloud communications provider, Dialpad, announced it is acquiring Koopid. This is the third contact center as a service (CCaaS) move Dialpad has...

Cambridge Quantum’s Ilyas Khan on the Future of Quantum Computing

I spoke with Ilyas Khan, Director and CEO of Cambridge Quantum, about his forecast for milestones in the future of quantum computing; he also...