Ellen Siegel is Director of Technology and Standards at Constant Contact. With more than 20 years of experience in online communication technologies, Ellen works to define and drive the adoption of industry best practices and standards to help fight spam, support legitimate e-mail, and enable Constant Contact to serve the growing needs of small businesses and organizations. Ellen is a board member and technical committee co-chair for the E-mail Sender and Provider Coalition (ESPC) and an active member of the Messaging Anti-Abuse Working Group (MAAWG). She can be reached at esiegel@constantcontact.com.