eWEEK EDITORS

It’s time for all cloud service providers to look beyond the mirage of cost savings as the raison d’etre of cloud and embrace cloud-intelligence as a core strategy in a cloud-native world. Survival in a rapidly changing, digital world depends on service providers’ software delivery capabilities. Delivery capabilities drive customer delight (or frustration), enable business […]

Compared to the previous generation, today’s generation of startups are increasingly cloud-centric. The previous generation of dotcoms had to suffer the economics and complexities of deploying, managing, and scaling their own servers, networks, and data centers. In contrast, today’s generation grew up in the just-in-time, pay-for-what-you-need, and scale-up-on-demand world that is cloud native.   Also see: […]

Artificial intelligence will shape so much across business and culture — but what will its effects be on the workforce? Much of the backlash against AI is not because of what it can do but rather how it might affect the livelihoods of workers and previously disadvantaged groups, widening the inequality gap even further. This […]

Tech companies have enabled organizations across industry sectors to digitally transform, so businesses can continue to operate and serve customers throughout the COVID-19 pandemic. Additionally, tech companies are themselves transforming their businesses using emerging technologies. When polled by KPMG, tech industry leaders indicated an interest in leveraging new technologies to improve efficiencies and reduce cost. […]

Today, threat actors are using a variety of methods to target organizations. While ransomware, phishing, botnets and other malware steal the headlines, Active Directory (AD) remains a major vector of abuse. More specifically, hackers use Attack Paths in AD, which are chains of abusable privileges and user behaviors linking users and computers that attackers use […]

The tech industry is currently in the process of a major adjustment period. Increasingly, companies are realizing (either willingly, or painfully via lawsuit) that they need to start designing their applications and websites accessibility-first. When we think about accessibility, we might first think about people with visually-obvious physical disabilities. And while those people are absolutely […]

A successful customer experience (CX) strategy depends on a brand’s ability to deliver a seamless customer journey across all their touchpoints. But the average company uses a dozen different customer-interaction management systems, according to Aberdeen Strategy Research, which can lead to a disjointed experience for their customers. So, how can brands begin to build the […]

Modern marketers are presented with a vast amount of data that requires careful analysis to identify new trends and offer the best customer service. The data could be from within your organization, the market, or competitors. Insight from this data guides businesses in making key decisions – and gaining competitive advantage. But sifting through this […]

Regional electric cooperatives and service providers have long played a vital role in supplying critical power and connectivity to rural and remote communities. Currently, 260 telephone and 834 electric cooperatives serve much of rural America, which includes just 14 percent of the population, but 72 percent of the land area. Now these cooperatives and their […]

With increased literacy and understanding – and increasingly publicized failures – the curtain is falling on the public’s perception of artificial intelligence as a mysterious, unmanageable or independently evolving intelligence. We begin a new episode, in which we – as individuals and corporate entities – firmly acknowledge and embrace our inalienable role as the architects […]