Jasmine Noel is Founder and Partner at Ptak, Noel & Associates. Jasmine is an experienced analyst who researches how technology trends such as virtualization, smart devices, cloud computing, service-oriented architecture and Web 2.0 impact IT management processes such as application, performance and configuration management. Prior to her current position at Ptak, Noel & Associates, Jasmine worked as a systems and applications analyst at Hurwitz Group and D.H. Brown Associates. She can be reached at jnoel@ptaknoelassociates.com.
Apple’s “There’s an App for That” iPhone campaign is opening a Pandora’s box for mobile service management. Apple’s App Store offers more than 25,000 applications, and the site saw more than 800 million downloads in just eight months. This means that consumers are going to expect to have multiple applications running on their smartphones-and where […]