On one side are frustrated marketers with a slew of technology for cookie planting, invisible GIFs, and Web log analysis, hoping that the next breakthrough in customer insight will...
Cisco has been heavily pushing AVVID (Architecture for Voice, Video, and Integrated Data), a completely IP-powered call center, as the proper nexus of a CTI-linked CRM operation. Yet Certive...
When it comes to serving customers, Calif.-based Certive (www.certive.com) knows that seconds count.The ASP is committed to delivering a project workflow and business resource management system to professional services...
Groupware is evolving. Struggling to shed the "glorified e-mail" label and reclaim a reputation as purveyors of seriously useful and productive software, vendors are adding new tools and are...
I spoke with Ryan Swann, Chief Data Analytics Officer at Vanguard, who discussed the advantages of using a centralized, co-located data and analytics team.
Among...
Artificial Intelligence (AI) is becoming increasingly important in the modern world. Explore the top 10 AI certifications for 2023 and learn how to get certified.