Jason Compton

Can You Keep a Secret?

On one side are frustrated marketers with a slew of technology for cookie planting, invisible GIFs, and Web log analysis, hoping that the next breakthrough in customer insight will...

The Call of IP?

Cisco has been heavily pushing AVVID (Architecture for Voice, Video, and Integrated Data), a completely IP-powered call center, as the proper nexus of a CTI-linked CRM operation. Yet Certive...

Down n Dirty

When it comes to serving customers, Calif.-based Certive (www.certive.com) knows that seconds count.The ASP is committed to delivering a project workflow and business resource management system to professional services...

Groupware Grows Up

Groupware is evolving. Struggling to shed the "glorified e-mail" label and reclaim a reputation as purveyors of seriously useful and productive software, vendors are adding new tools and are...

Latest Posts

Komprise Co-Founder Krishna Subramanian on Data Management-as-a-Service

I spoke with Krishna Subramanian, co-founder and president, Komprise, about using Data Management-as-a-Service to manage data in a multi-cloud environment. What are the big...

Why Apple’s Enterprise Efforts Always Fail

Apple is again making a run at the Enterprise, and Forrester has released a report indicating companies could save around $300 a year in...

Tableau’s Philip Cooper on Data Analytics ‘Available to All’

Philip Cooper, VP of Product, Tableau, discusses the trend toward making data analytics tools available to employees throughout the organization, not merely the C-suite.  Among...

Top Ways Enterprises Apply AIOps for Network Management

Enterprises and their NetOps teams are challenged with sifting through large amounts of incoming data to identify technical, performance and security problems as they...

Dell’s Latitude 7320 Detachable and the Value of Business-Class Ultra-Portable Laptops

Since early 2013, the year Microsoft launched its first Surface Pro, PC vendors have been exploring the value and limits of detachable or ultra-portable...