Jason Compton

Can You Keep a Secret?

On one side are frustrated marketers with a slew of technology for cookie planting, invisible GIFs, and Web log analysis, hoping that the next breakthrough in customer insight will...

The Call of IP?

Cisco has been heavily pushing AVVID (Architecture for Voice, Video, and Integrated Data), a completely IP-powered call center, as the proper nexus of a CTI-linked CRM operation. Yet Certive...

Down n Dirty

When it comes to serving customers, Calif.-based Certive (www.certive.com) knows that seconds count.The ASP is committed to delivering a project workflow and business resource management system to professional services...

Groupware Grows Up

Groupware is evolving. Struggling to shed the "glorified e-mail" label and reclaim a reputation as purveyors of seriously useful and productive software, vendors are adding new tools and are...

Latest Posts

How to Fix a Cloud Deployment That’s Losing Money

Cloud computing will save you money.  Ten plus years ago that was a familiar refrain when the technology hype machine touted cloud computing as the...

AWS Re:Invent Wrap-Up: Social Issues, Networking Focus, Partner Revenue

The Amazon Web Services (AWS) Re:Invent conference was held last week in Las Vegas. This year, the 10th Re:Invent, returned to an in-person format...

Top 10 Edge Computing Companies of 2022

Edge computing companies enable distributed computing throughout a network, including to the very edge – hence the name. Rather than process data in massive data...

Tableau’s Jackie Yeaney and Data Society’s Merav Yuravlivker on Improving Data Literacy

I spoke with Jackie Yeaney, CMO of Tableau, and Merav Yuravlivker, CEO of Data Society, about what it means to be “fluent” in data...

Data Mining Techniques

Data mining is the umbrella term for the process of gathering raw data and transforming it into actionable information. Due to the dramatic growth...