Jason Compton

Can You Keep a Secret?

On one side are frustrated marketers with a slew of technology for cookie planting, invisible GIFs, and Web log analysis, hoping that the next breakthrough in customer insight will...

The Call of IP?

Cisco has been heavily pushing AVVID (Architecture for Voice, Video, and Integrated Data), a completely IP-powered call center, as the proper nexus of a CTI-linked CRM operation. Yet Certive...

Down n Dirty

When it comes to serving customers, Calif.-based Certive (www.certive.com) knows that seconds count.The ASP is committed to delivering a project workflow and business resource management system to professional services...

Groupware Grows Up

Groupware is evolving. Struggling to shed the "glorified e-mail" label and reclaim a reputation as purveyors of seriously useful and productive software, vendors are adding new tools and are...

Latest Posts

10 Best AI Social Media Tools 2024

Artificial intelligence (AI) social media tools are software built to enhance and optimize social media marketing efforts in a wide variety of ways. These AI...

AI CRM Use Cases: 10 Top Examples and Platforms Explored

Why are AI CRM use cases crucial for modern CRM? Dive into our guide for examples and insights.

SentinelOne’s Gregor Stewart on AI in Cybersecurity

Certainly there is massive hype about AI and its potential, and this excitement is as prevalent in cybersecurity as in any tech sector. The...

Salesforce and AI: How Salesforce’s Einstein Transforms Sales

Explore how Salesforce uses AI to drive business growth and success in today's competitive landscape.

Simplifying Business Connectivity: The Power of Fixed Wireless Access

In today’s fast-paced digital era, it is astonishing how difficult it can be to establish a dependable internet connection. While internet access is essential...