Jim Rapoza

Electronic marketing company DoubleClick Inc. is in the business of providing customers with the information they need to plan and manage marketing programs, campaigns and advertisements. However, when it came to support, DoubleClicks customers couldnt always find the help they needed without picking up a phone to talk to someone. Because of this, the New […]

What is RSS, and why should you be interested in it? You should care about RSS if a) youre interested in regularly updated newsfeeds from around the Web a la the old PointCast; b) youd like to add syndicated content from news sites and blogs to your Web site; or c) you want to make […]

Probably a vast majority of the visits to company Web sites are to find the answer to a question. For the most basic questions, often a standard FAQ will work fine. But when the questions move from the common variety to complex queries about specific issues (such as technical support or integration issues), most FAQs […]

If your main concern is providing a customer self-service application, it stands to reason that you would want very good usability on the customer side. And this is the area where eWeek Labs found the main strength of RightNow Technologies Inc.s eService Center, which provides a customer self-service interface that not only makes it easy […]

Its not science fiction. Giant networks of zombie computers are poised to unleash massive destruction on the Internet. Youve read about it right here in eWeek (see “Thwarting the zombies” by Dennis Fisher, from the March 31 issue). There are other causes for concern: In this space last week, my colleague Timothy Dyck detailed a […]

As of this moment, the security level of the Internet has taken a big hit. And its not because of a new worm or some nefarious hacker collective; its because of a set of badly conceived laws that have been passed by several states. These measures, referred to as Super DMCA laws (see Freedom-to-Tinkers Super […]

Intellidimension Inc.s RDF Gateway 1.0 is one of the first applications to address the use of the Resource Description Framework standard, which makes it possible to have metadata interoperate across Web sites and enable everything from powerful search agents to extensive cross-site agent applications. RDF is also the core technology behind the World Wide Web […]

For many offices and company departments, document overload can be a serious problem. Important files and information can be scattered across PCs, network shares and mail folders, making it all but impossible to find all the information in specific areas. While document and knowledge management systems provide a solution for large enterprises, PX Technologies Wintility […]

Although document and content management applications maintained a high profile last year, the market saw a lot of change, with several mergers and acquisitions among vendors. In large part, this was in answer to enterprises demand for interoperability among document, content and digital rights management systems. The products in this category also reflect an acknowledgment […]

Portals and knowledge management systems have proved their worth to enterprises through their ability to find and centralize all the important applications, data stores and knowledge within an organization. The focus of portals and knowledge management systems has, until recently, been on finding and centralizing knowledge an organization knew it had. The welcome trend now—and […]