John S. McCright

Witness Systems Inc. is enhancing its customer service call center software with new VOIP support. The addition of voice-over-IP support in the eQuality software, which will be announced this week at the NetWorld+ Interop trade show in Atlanta, will let call centers more easily capture, evaluate and analyze IP-based telephone traffic, said Witness officials. The […]

As Groove Networks Inc. bolsters its peer-to-peer collaboration software with nuts-and-bolts efficiency enhancements, the company is also looking to test the Web services waters. Version 2.5 of Grooves namesake software, due next quarter, will add enhancements for decreasing bandwidth usage and improving integration with third-party software, said officials at Grooves headquarters here. The Groove upgrade […]

Updated supply chain management software from SupplyWorks Inc. and WorldChain Inc. promise to let production professionals better manage inventories through collaboration with supplier partners. SupplyWorks this week will release Version 3.0 of its SupplyWorks Max software, which adds a configurable rules engine that enables purchasing managers to optimize their material plans. The upgrade includes features […]

Groove Networks Inc. is making its peer-to-peer file sharing technology more welcoming to users of software from IBMs Lotus division and Microsoft Corp. Groove last week made available Version 2.1 of its Groove Workspace, which adds support for Lotus Notes. The Beverly, Mass., company also introduced Groove Toolkit for Visual Studio .Net, which enables developers […]

Ariba Inc., PeopleSoft Inc. and Ketera Technologies Inc. are rolling out spend management software that promises to help companies make better-informed purchasing decisions (see “Spotlight on Spending”). Ariba next quarter will release software, code-named Project Colorado, that brings together team members who have a stake in sourcing events—including engineers, buyers and suppliers—in a Web-based environment. […]

Groove Networks Inc. is making its peer-to-peer file sharing technology more welcoming to users of software from both IBMs Lotus software division and Microsoft Corp. Groove next week will make available Version 2.1 of its Groove Workspace, which adds support for Lotus Notes to its peer-to-peer file sharing technology. It will also introduce the Groove […]

With large enterprises cutting IT spending, large software vendors are working to reap more revenues from small and midsize businesses. Some large vendors, such as IBM, are doing it through specially targeted products and services. Others, such as Citrix Systems Inc., are doing it through partnerships with targeted resellers and more flexible licensing plans. As […]

Webmethods inc. and Nimble Technology Inc. are readying offerings that will enable companies to more easily tap data sources in the enterprise and at partners sites. Upcoming integration software and service bundles from WebMethods and an upgrade to Nimbles namesake Integration Suite will let enterprises make connections between older ODBC (Open Database Connectivity) and EDI […]

DataLode Inc. is readying the second and third legs of its RealConnect marketing automation suite. The company next month will announce its RealConnect Commerce and in December roll out its RealConnect Support modules. Both work with the existing RealConnect Marketing module to provide automated one-to-one communications between companies and their retail customers. The Commerce module […]

Revenues at computer networking giant Cisco Systems Inc. continued their slide in the last 12 months, but the company remains profitable. Cisco late this afternoon reported that sales for its 2002 fiscal year, which ended July 27, were $18.9 billion – down 15 percent from fiscal year 2001. The San Jose, Calif., company recorded a […]