Karen J. Bannan
The 2023 MQ for CCaaS shows the vendor landscape is changing and should continue to with the rise of AI.
I spoke with Ryan Swann, Chief Data Analytics Officer at Vanguard, who discussed the advantages of using a centralized, co-located data and analytics team. Among...
Artificial Intelligence (AI) is becoming increasingly important in the modern world. Explore the top 10 AI certifications for 2023 and learn how to get certified.