Mark Safferstone

Dr. Mark Safferstone is the Executive Director of the Center for Leadership, Technology, and Professional Development at the University of Mary Washington, College of Graduate and Professional Studies in Fredericksburg, Virginia. Mark designs, manages, and delivers corporate training and organizational improvement programs and services for the Fredericksburg region's business and professional community. As a member of the administrative staff, he also contributes to the College's strategic leadership, and provides operational oversight for professional development programs and several key administrative services. Prior to coming to the University in 1997, Mark served as the Commonwealth State Training Manager with the Virginia Department of Human Resource Management. In addition to his previous positions with Hay Management Consultants, the George Washington University School of Education and Development, and the Virginia Department of Corrections Academy for Staff Development, Mark has been a consultant for 20 years to the U.S. Office of Personnel Management's Federal Executive Institute. Mark completed his Bachelor's and Master's of Education at the University of Miami, his Ph.D. at Peabody College of Vanderbilt University, and his MBA at UMW's College of Graduate and Professional Studies. He can be reached at

How to Use Online Survey Systems to Improve your Enterprise

/images/stories/70x50/bug_knowledgecenter_70x70_(2).jpg Given the competitive nature of the current business environment, customer feedback is increasingly important for corporate executives, academic institutions, government agencies and nonprofit organizations. Executives, human resource managers and...

Latest Posts

AI In CRM: How AI is Reshaping Customer Experiences

Customer relationship management (CRM) systems have been transformed through the power of artificial intelligence, providing businesses with a smarter way to manage customer experiences...

SoftIron To Simplify Virtualization With VM Squared

Private cloud infrastructure company SoftIron, in a move to try to displace VMware’s vSphere suite, just announced its VM Squared virtualization platform. Recently, I...

6 Best Machine Learning Certificates 2024

6 Best Machine Learning Certificate Programs to Master AI, 2024

10 Best AI Project Management Tools 2024

Our top picks of the best AI project management tools will give you key insights on choosing the right one.

Predictive Sales Analytics: Using AI to Drive Sales

Unlock sales potential with predictive analytics. Discover strategies and AI applications for predictive sales success.