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Mary Grace Crissey

About

Mary Grace Crissey is the Analytics Marketing Manager at SAS, where she applies her Master's of Science degree in Operations Research to show how text analytics, optimization and data mining can solve real world challenges. After 20 years as a military scientific officer, she continues to serve in leadership roles with professional societies including Knowledge Discovery and Data Mining (ACM/KDD) and the Institute of Operations Research and the Management Sciences (INFORMS). She can be reached at MaryGrace.Crissey@sas.com.

How to Use Voice Mining to Tune In to the Voice of the Customer

Voice mining technology digs into mounds of stored but often unused data, giving you ears to hear your customers. Your customers are telling you and your competitors what they want to buy and what prompted them to choose you. But manually rereading call center notes or replaying phone conversations can’t possibly deliver customer intelligence in […]

How to Use Voice Mining to Tune In to the Voice of the Customer
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