Michael Caton

eWEEK Labs tests of four hosted CRM systems show that this genre of enterprise services has grown more sophisticated and flexible, giving companies several good options for managing sales and customer service data. Since the beginning of this year, Accpac International Inc., NetSuite Inc., Salesforce.com Inc. and Salesnet have rolled out new releases of their […]

Not surprisingly, considering NetSuites accounting origins, financial data figures strongly into NetCRM. In addition, NetCRMs emphasis on order management distinguishes it from the other products we reviewed, all of which require some customization or integration with other applications to deliver the same functionality. Click here to read the full review of NetCRM 9.5. 2 Not […]

The Salesforce.com services biggest advantage over competitors is its Sforce 3.0 development environment, which makes it easy for companies and third-party developers to integrate other applications into Salesforce.com. Sforce was updated with the rest of the service last month. Click here to read the full review of Salesforce.com Spring 04 Enterprise Edition. 2 The Salesforce.com […]

Accpaccrm.com is relatively simple, especially when compared with NetCRM and Salesforce.com, and this simplicity has benefits and drawbacks. For example, with Accpaccrm.com, we rarely needed to think about where in the application we were at any given moment. However, we missed the multiple entry points that the other products more complex interfaces provided. Click here […]

Salesnets namesake service does a good job of balancing customization and extensibility against the simplicity that is needed to encourage salespeople to use the system. Click here to read the full review of Salesnet Extended. 2 Salesnets namesake service does a good job of balancing customization and extensibility against the simplicity that is needed to […]

GroupLink Inc.s GroupLink collaborative Customer Engagement eSuite provides an appliance-based option for companies that want to run a Web-based CRM application in-house. eWEEK Labs tests show that GroupLink is an excellent customer support tool, although its focus on referrals in the sales component makes it seem like a niche application. Review: Accpaccrm.comReview: NetCRM 9.5Review: Salesforce.com […]

ContactOffice Group S.A.s ContactOffice and application Corp.s HyperOffice deliver inexpensive hosted alternatives to groupware and intranets for companies that need a simple way to share calendars, tasks and documents via the Web and, to a certain degree, within Microsoft Corp.s Outlook. Click here to read the full review of ContactOffice.

ContactOffice Group S.A.s ContactOffice and Application Corp.s HyperOffice deliver inexpensive hosted alternatives to groupware and intranets for companies that need a simple way to share calendars, tasks and documents via the Web and, to a certain degree, within Microsoft Corp.s Outlook. The services, which have been been updated in the past month, are priced based […]

ContactOffice Group S.A.s ContactOffice and Application Corp.s HyperOffice deliver inexpensive hosted alternatives to groupware and intranets for companies that need a simple way to share calendars, tasks and documents via the Web and, to a certain degree, within Microsoft Corp.s Outlook. Click here to read the full review of HyperOffice.

Companies looking for a tool for building and maintaining a knowledge base of internal- or external-facing information will find that KnowledgeBase.net 4.0 is worth a look. Click here to read the full review of KnowledgeBase.net 4.0. 2 Companies looking for a tool for building and maintaining a knowledge base of internal- or external-facing information will […]