Michael Caton

Resource Dynamics Tele-Support HelpDesk 3.2 provides a good—albeit not tightly integrated—customer support option for companies running Sage Softwares Act Premium for Workgroups 2007. Tele-Support HelpDesk, which was updated in September, is priced starting at $3,395 for the first five users for the version that runs on Microsofts SQL Server. Additional five-user packs start at $2,195. […]

Theres been a lot of hype around high definition, and the hoopla has made its way to videoconferencing. However, based on eWEEK Labs tests of LifeSize Communications LifeSize Room, the hype is warranted. Click here to read the full review of LifeSize Room. 2 Theres been a lot of hype around high definition, and the […]

Who doesnt want better management and accountability for meetings? Ah, but what tools exist to achieve those results? GroupSystems ThinkTank 1.1 does a good job of getting teams at least partway there. Click here to read the full review of GroupSystems ThinkTank 1.1. 2 Who doesnt want better management and accountability for meetings? Ah, but […]

It seems as if we hear every week about another organization that has failed to manage both its communications and its people. The latest incident, concerning former U.S. Rep. Mark Foleys inappropriate communications with congressional pages, illustrates failure of governance at many levels. One question that immediately comes to mind: How can an organization that […]

AtTask 4.02 does a good job of making project management approachable by offering a simplified user interface—in fact, the application feels much more like a personal productivity application than a project management application. The downside, at least compared with eProj-ect PPM 6, is that it takes more clicks to perform certain tasks, but we found […]

eProject PPM 6s macro view of organizational project management data makes the product particularly well-suited for larger professional services organizations that typically share resources across multiple projects. Click here to read the full review of eProject PPM 6. 2 eProject PPM 6s macro view of organizational project management data makes the product particularly well-suited for […]

Hosted applications from AtTask and eProj-ect allow organizations to more effectively manage projects—without having to manage desktop and server applications. Both AtTasks AtTask 4.02 and eProjects eProject PPM (Project Portfolio Management) 6, priced at $395 and $495 per user per year, respectively, were updated in September. AtTask is more of a group project and portfolio […]

The proliferation of viruses and spam shows no sign of slowing. Traditional anti-virus e-mail gateway products dont always offer immediate protection, but the latest generation of e-mail security appliances does a good job of addressing zero-day virus attacks. eWeek Labs recently tested IronPort Systems IronPort C600 and Secure Computings CipherTrust IronMail E-series, to determine how […]

While portal applications can be a great boon to productivity, they dont travel well with mobile users. Colligo Networks does a good job of solving this problem for Microsoft SharePoint Portal Server 2003 customers, particularly when SharePoint Workspaces are more for content consumption than collaboration. Click here to read the full review of Colligo for […]

Two recent product introductions make it easier for companies to use Linux to deliver IBM Lotus Notes/Domino-based messaging, calendars and scheduling. At the end of July, IBM introduced a version of its IBM Lotus Notes client for Linux, allowing companies running Linux on the desktop to gain access to messaging, calendars and scheduling, and database […]