Michele McFadden is the Director of Product Management for Numara Software. Michele works with sales, marketing, development, customers and prospects to gather and prioritize requirements and define product vision. Michele is responsible for the strategic roadmap for the company's flagship product lines. Michele has driven the product management process since 1999, first as part of the UniPress Software team and then as part of the Numara Software team. In that time, she has been responsible for numerous product releases and worked with industry analysts on reports and public Webinars. She can be reached at Michele.McFadden@numarasoftware.com.
As more IT incident volumes continue to rise-in part because technology continues to become more complex-additional money is not being allocated to meet the increased demand for technical support operations. IT spends so much time on avoidable issues such as resetting passwords, retrieving lost files or chasing viruses. As a result, it’s difficult for them […]