Pedro Hernandez

Microsoft has updated Parature, the company’s self-service customer care software platform, to help users provide more personalized customer service and resolve issues faster. In a bid to bulk up its Dynamics CRM ecosystem, Microsoft acquired Parature, a customer service software specialist, early last year. R “Ray” Wang, founder and principal analyst of Constellation Research, told […]

Document management specialist Xerox today unveiled a wide range of technology offerings and services aimed at helping organizations automate their workflows. Whether it stems from an old-fashioned clipboard, fax machine or an email server, enterprises are struggling with efficiently managing the information that courses throughout their environments, said Mike Kortan, vice president of Workflow Automation […]

All eyes are on Microsoft’s next-generation Project Spartan browser for Windows 10, but the company isn’t ignoring organizations with legacy Web applications. As part of the April 2015 update for Internet Explorer 11 (IE 11), Microsoft has added new features aimed at improving compatibility with sites coded for IE 7, Microsoft Program Manager Deen King-Smith […]

Building on last year’s release of Social Listening, a suite of social sentiment and analytics capabilities for Dynamics CRM, the company is rolling out Microsoft Social Engagement this week. Social Listening is based on NetBreeze social analytics application technology, which Microsoft acquired in 2013. “The new name is more than just a branding change,” Bob […]

Microsoft and Temboo, a New York-based Internet of things (IoT) programming specialist, have teamed to help businesses keep an eye on their IoT sensors. Power BI, Microsoft’s cloud-based business intelligence platform, supports the Temboo Streaming service, which dynamically generates the code required to link sensor data to cloud services. Now, in addition to analyzing business […]

Microsoft has released a preview of Self-Service Application Access in Azure Active Directory (AD), the Redmond, Wash., tech company’s cloud-based user identity and access management platform. In the wake of transformative shifts in end-user computing, like the bring-your-own-device (BYOD) movement and the consumerization of IT, enterprises are looking to self-service IT to deliver user-friendly, productivity-enhancing […]

Microsoft today announced that it generated $6.59 billion in profits during the fiscal 2015 third quarter, or $0.61 per share, beating analyst forecasts by 10 cents. Revenues climbed to $21.7 billion, a 6 percent increase compared with the same year-ago period, surpassing Wall Street estimates of $21 billion. In what is becoming a familiar theme, […]

Ernst & Young (EY) and Microsoft formed a partnership to manage the transition to cloud-enabled work styles and business processes for the professional services firm’s clients, the companies announced. Dubbed the EY-Microsoft Digital Alliance, the project’s aim is to help enterprises adopt new innovations in mobile, data analytics and cloud computing to improve business results […]

Microsoft is beefing up the data loss prevention (DLP) capabilities in SharePoint Online and OneDrive, helping Office 365 customers prevent potentially costly leaks of sensitive information. The company announced that it is entering the second phase of a multi-phase rollout of DLP technologies for the cloud-enabled productivity software platform. Microsoft kicked off the first phase […]

Server Message Block version 1 (SMB1) is being phased out, and organizations that are still relying on the protocol may have a tough time implementing upcoming Windows technologies, cautions Microsoft. SMB is a network file sharing protocol that enables shared access to remote servers and their resources, such as files. Unable to handle large data […]