Renee Boucher Ferguson

Siebel Systems Inc. last week surprised some industry observers when it revealed the fruits of its 4-year-old Project Nexus development effort. Rather than the anticipated componentization of its CRM (customer relationship management) applications, the San Mateo, Calif., company announced that Nexus, now called Component Assembly, is instead an SOA (service-oriented architecture)-based development and integration platform […]

At its annual user conference in Boston last week Siebel announced the fruits of its labor around Project Nexus, a four-year development plan initially thought to be the next generation componentization of the companys CRM (customer relationship management) applications. What Nexus, now branded Component Assembly, really turns out to be is Siebels SOA (service oriented […]

Manufacturers producing products from paint to pharmaceuticals, faced with a daunting list of chemicals to monitor for regulatory compliance, have new software from Actio Corp. to consider. Actio, based in Hampton, N.H., will announce on Oct. 24 major upgrades to its MSDS Vault that will enable users to prescreen their internal chemical lists against a […]

The Sage Group plc, known in earlier incarnations as Best Software, announced Wednesday a major realignment of its development teams around CRM (customer relationship management). The company, based in London, is best-known for its line of accounting software products for SMBs (small and midsize businesses), is taking a three-pronged approach to tackling CRM. First is […]

BOSTON—During his brief keynote address at Siebel Systems Inc.s annual user conference here in Boston, CEO George Shaheen outlined why Siebel customers should continue to invest in the companys technology, despite declining revenues over the past few years and an impending acquisition from Oracle Corp: Profits in this economy come from customers, and not new […]

Business process management technology is continuing to evolve, with new functionality in the works from pure-play vendors Fuego Inc., HandySoft Global Corp. and IDS Scheer AG. Fuego is working on new technology, dubbed Neural Network, which will enable the companys BPM engine to suggest certain behaviors within a business process. Neural Network, expected in beta […]

Salesforce.com Inc., at its Service & Support 2.0 Launch Event in New York last week, unveiled the second iteration of its Service & Support application, along with AppExchange Service & Support 1.0. At the same time, company Chairman and CEO Marc Benioff said that there are other directions in the works for the company, most […]

BOSTON—Siebel Systems Inc. announced Monday at its annual user conference here the fruits of Project Nexus, a three-year development project the company undertook to break its software into separate components, and to build an underlying platform for its Component Sets. What the Siebel Component Assembly, a.k.a Nexus, really brings to the table (in addition to […]

NEW YORK—Saleforce.com is taking on virtual customer support and call center operations with the introduction of new technology and services aimed at the services and support sector. The company kicked off its Service & Support launch event in Manhattan Tuesday with two announcements: the second iteration of its on-demand Service & Support offering, and the […]

The Organization for the Advancement of Structured Information Standards, better known as OASIS, announced Wednesday a new initiative to define a set of protocols that will standardize Web service consensus protocols that are used in SOAs (service oriented architectures). The initiative brings in some heavyweight vendors in the ERP (enterprise resource planning) and integration markets, […]