Ron Miller

When hurricane Rita ripped through Houston in September 2005, it forced Gary Bailey, director of IT for Penn Virginia, to quickly take notice. What if a large-scale weather event like Rita forced the company to shut down its Houston offices for an extended period of time, Bailey wondered? Would the company be able to recover […]

When Danny Hill, CIO of the office of management and Budget for the city of Newark, N.J., took his present position in 1997, he knew the city needed to use technology to become more efficient. Hill said he quickly began to take steps to do that by implementing a variety of new systems. Beginning in […]

Debbie Comery, Chief Deputy Clerk at Rocky River Municipal Court in Rocky River, Ohio, a Cleveland suburb, said she considers herself and her court to be forward thinkers when it comes to using technology to improve efficiency at the court. So when her Pitney Bowes sales representative approached her about participating in a new United […]

Barbara Snyder candidly admits she knows little about office equipment or workflow. Still, back in 2004, Snyder, the vice president of human resources at Atlantic American, an insurance holding company in Atlanta, recognized that her mail and claims processing operations were not running as efficiently as she believed they could. “About two years ago, we […]

Bob Czeizinger, information resources manager at the Delaware Department of Education, knows that keeping his pupil accounting system up and running is his top priority. After experiencing a catastrophic database server failure several years ago that brought the departments most crucial student account management software to a screeching halt for more than half a day, […]

When Bobby Holt and Lee Falck graduated from Harvard Business School in 2000, they decided to go into business together, lined up some investors and went shopping for a small manufacturing company to buy. They eventually chose Brandrud, a 45-year-old family-owned furniture business in Auburn, Wash., that makes seating products for universities and hospitals. Holt, […]

Channel partnerships provide a way for a technology provider and channel partners to expand their business by banding together to provide new products and services and, in the process, build or enhance relationships with customers. In the best situations, the shared customer gets a unique solution while the partners feed off one other in a […]

When a customer enters into a relationship with a VAR or systems integrator and its channel partner, the person who is assigned to be liaison for the three parties plays a key role in the success of the relationship. In fact, the relationship hinges to a great extent on this persons ability to communicate a […]

Back in 2000, NuVox Communications in Greenville, S.C., a company that provides business phone service to more than 45,000 customers across the South and Midwest, was looking to add firewall services to its roster of products. According to Clark Easterling, vice president of product marketing at NuVox, after one failed partnership attempt, NuVox began a […]

Widener Universitys IT department is not your typical college network services department. Not only does it serve 8,000 students distributed across three campuses in Delaware and Pennsylvania, it also acts as ISP for a public school system and a new business incubator. This meant that when Larry Pfeifer, network engineer at Widener, in Chester, Pa., […]