Ron Miller

Arming Against Mother Nature

When hurricane Rita ripped through Houston in September 2005, it forced Gary Bailey, director of IT for Penn Virginia, to quickly take notice.What if a large-scale weather event like...

Newark Discards Red Tape and Extra Data

When Danny Hill, CIO of the office of management and Budget for the city of Newark, N.J., took his present position in 1997, he knew the city needed to...

Ohio Keeps Tabs of Court Service Online

Debbie Comery, Chief Deputy Clerk at Rocky River Municipal Court in Rocky River, Ohio, a Cleveland suburb, said she considers herself and her court to be forward thinkers when...

Insurance Co. Streamlines Claims Processing with IT

Barbara Snyder candidly admits she knows little about office equipment or workflow. Still, back in 2004, Snyder, the vice president of human resources at Atlantic American, an insurance holding...

Double-Take Recovery System Gets High Marks

Bob Czeizinger, information resources manager at the Delaware Department of Education, knows that keeping his pupil accounting system up and running is his top priority. After experiencing a catastrophic database...

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AI policies and governance are essential for organizations to ensure the responsible use of AI technology. Learn more about their importance in this guide.

Portal26’s Neil Cohen on the State of Generative AI 2023 Survey

I spoke with Neil Cohen, Head of Go-To-Market Strategy for Portal26, about a new survey that details how businesses are using generative AI. The...

Persistent Systems CTO Pandurang Kamat on Generative AI in the Enterprise

I spoke with Pandurang Kamat, CTO of Persistent Systems, about generative AI’s impact on customer service, navigating AI challenges, and responsible AI. See below for...

20 Best Neural Network Software for 2024

Discover the 20 best neural network software. Learn about the features of each software and find the best one.

AWS Aims to Reinvent Contact Centers with Gen AI

At its re:Invent conference, AWS delivers end-to-end contact center innovation.