Ron Settele

About

Ron Settele is a Customer Authentication Specialist within the Relationship Technology Management (RTM) business unit at Convergys Corp. With over 23 years of experience in product management and product marketing at leading high-tech companies like MCI and Alcatel, he specializes in developing secure authentication solutions and fraud prevention strategies for enterprise telecommunications and customer service environments. During his tenure at Alcatel, Ron led product teams focused on secure telephony solutions for carrier networks. At MCI, he managed teams responsible for designing advanced communication security features to protect user data and prevent fraud. He holds a U.S. patent for intelligent routing of international call traffic, demonstrating his expertise in optimizing secure telecommunications. Ron frequently contributes insights on call center security, identity fraud prevention, and customer authentication best practices. He has been involved in industry discussions on mitigating cybersecurity threats in contact centers and securing customer interactions against fraud. He earned a Bachelor’s in Mechanical Engineering from Stevens Institute of Technology and continues to explore advancements in cybersecurity for enterprise communications.