Ron Settele

Ron Settele is a Customer Authentication Specialist within the Relationship Technology Management (RTM) business unit at Convergys Corp. He has more than 23 years of experience in providing product management and product marketing leadership at high-technology solutions providers such as MCI and Alcatel.During his six years at Alcatel, he led both product management and product marketing teams that delivered and marketed telephony offerings to the carrier market. Prior to that, while at MCI, he led a team of product managers that defined solutions to provide sophisticated calling features. Ron holds a U.S. patent for intelligent routing of international call traffic. He earned a Bachelors of Engineering in Mechanical Engineering from Stevens Institute of Technology. He can be reached at [email protected]

How to Ensure Your Call Center Security

Identify theft remains a major problem in the United States, with Americans losing $45.3 billion last year. In 2007 alone, 8.4 million adult Americans, or one in 27, were...

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