Ron Settele

Ron Settele is a Customer Authentication Specialist within the Relationship Technology Management (RTM) business unit at Convergys Corp. He has more than 23 years of experience in providing product management and product marketing leadership at high-technology solutions providers such as MCI and Alcatel.During his six years at Alcatel, he led both product management and product marketing teams that delivered and marketed telephony offerings to the carrier market. Prior to that, while at MCI, he led a team of product managers that defined solutions to provide sophisticated calling features. Ron holds a U.S. patent for intelligent routing of international call traffic. He earned a Bachelors of Engineering in Mechanical Engineering from Stevens Institute of Technology. He can be reached at Ron.Settele@convergys.com.

How to Ensure Your Call Center Security

Identify theft remains a major problem in the United States, with Americans losing $45.3 billion last year. In 2007 alone, 8.4 million adult Americans, or one in 27, were...

Latest Posts

AI in Project Management: Use Cases, Benefits and Considerations

Unlock the power of AI in project management for streamlined processes and enhanced efficiency. Learn more in our quick guide.

LevelBlue’s Theresa Lanowitz on New Trends in Cybersecurity

I spoke with Theresa Lanowitz, Chief Evangelist at LevelBlue, about a new report on cybersecurity trends, including statistics about DDoS attacks, changes to security...

8 Ways to Use AI for Lead Generation: Strategies and Tools

How effective is AI for lead generation? Dive into our article to discover 8 strategies that deliver real results!

AI Sales Forecasting: Benefits and How-To Guide

Enhance accuracy & business potential by unlocking the power of AI sales forecasting. Read this guide.

AI For Sales Training: Overview and Examples

Learn how AI can ace your marketing stratagem through AI sales training. Here's a quick guide.