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Ryan Shopp

About

Ryan Shopp is a Senior Director of Product Marketing for CA. In this role, Ryan focuses on thought leadership, strategy, positioning, sales enablement and evangelism of one of CA's product portfolios. Ryan's 15+ years of domain expertise in IT infrastructure and management span leadership roles in marketing, product management and sales engineering for Dell, INS (acquired by Alcatel-Lucent), AT&T, EDS and startups such as Securityworks (acquired by Lumension), NetVMG (acquired by Internap), Centrata (acquired by Lontra) and AlterPoint (acquired by Versata). As a subject matter expert, Ryan has blogged and presented at numerous trade shows and events. Ryan earned a Bachelor's degree in Electrical Engineering from Texas A&M University and has multiple industry certifications. He can be reached at [email protected].

How to Automate IT Service Delivery

The primary objective of most IT departments in moving to a dynamic data center is to automate 80 percent of existing requests so that they can be fulfilled with minimal staff intervention, while ensuring that the other 20 percent (which are typically more complex and custom) can be given the attention and expertise they deserve. […]

How to Automate IT Service Delivery
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