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Sarah Schmelling

About

Senior WriterSarah Schmelling came from Upside, where she was a features writer covering telecommunications. Prior to this she was Senior Editor for Upstart, which focuses on the CLEC community, and before that she was an Associate Editor covering news for Telephony. Based in San Francisco, she will cover the Silicon Valley computer companies, and their relationships with service providers.She has a Master's degree from Northwestern University's Medill School of Journalism.Sarah covers servers and computer technology.

SLAs: The Good, the Bad, the Ugly

Whats par for the course for the “service level” part of a service-level agreement from an Internet-infrastructure provider means different things to different people. Or so says a report issued this week by Tier 1 Research, an Internet-infrastructure software-and-services research firm based in Minneapolis. According to the report, titled “How Good is Good Enough,” such […]

SLAs: The Good, the Bad, the Ugly
IT Management