V. Miller Newton

You Cant Be All Things To All People

Many services companies have experienced growing pains this year, blaming "slowdowns in spending" and "longer sales cycles." But there are deeper issues at work here.The fundamental problem was reliance...

Latest Posts

5 Shortcomings of Legacy Firewalls for Internal Data Center Security

Day after day, companies of all sizes are victimized by cybercrimes and malicious insider threats. In fact in 2020, Verizon reports that there were...

Why Machine Learning Projects Fail – and How to Make Sure They Don’t

The hype about machine learning (ML) is warranted. Machine learning is not just making things easier for the companies that are taking advantage of...

Coming to Security Mandate Near You: SBOMs

The recent executive order will expand what companies must disclose to the government when a data breach occurs. Like the California Consumer Privacy Act (CCPA), these...

Using Data and Tech to Boost Your Customer Service Center: 5 Tips

Customer satisfaction is the umbrella metric of any contact center. Our industry thrives on happy customers and top-notch experiences. Delivering on that overarching goal has...

Making the Shift to a Hybrid Work Environment

Contrary to what many believed prior to early 2020, we now know the concept of the home office actually works. This is one of...