Zeus Kerravala

Today’s organizations typically have some combination of on-premises, private cloud, public cloud, and multi-cloud environments. The one common denominator across all of these environments is the network. Due to the importance of networks, it’s becoming increasingly important to use observability technology to understand the performance and other aspects of networks, based on the data they […]

I recently sat down with Avaya’s Chief Marketing Officer, Simon Harrison, at the Enterprise Connect conference, which took place in Orlando, Florida, March 21-24. Harrison shared Avaya’s vision for building composable solutions and explained why composability is the future of communication.

Apple recently introduced the general availability of a service called Apple Business Essentials, which helps small businesses throughout the entire device management life cycle, including device setup, storage, upgrades, and repairs. Business Essentials is now available as a subscription in the U.S., following a beta trial of the service that launched in November 2021. Also […]

In my latest ZKast, Nirmal Jandhyala, Director of Product Management at Cisco, explained what SASE is, and why enterprises are adopting the technology. Highlights of the ZKast interview, done in conjunction with eWEEK eSPEAKS, are below.

In a surprise move, Hewlett Packard announced a definitive agreement to acquire Poly, a vendor of workplace collaboration solutions for $3.3B in cash, which is inclusive of about $1.6B in debt. This marks the end of an era for Poly, formerly Polycom, which was one of the pioneers of videoconferencing. The current Poly company is […]

After two years, the Enterprise Connect show returned to an in-person format in Orlando, Florida. Enterprise Connect is typically a show that communications vendors use to announce new products and features – and Amazon Web Services (AWS) did just that. Prior to the pandemic, AWS was a relative newcomer to the contact center industry. Indeed, […]

Communications and the cloud have seemingly become synonymous. The pandemic-induced trend toward working from home prompted companies to adopt “as a service,” or UCaaS, solutions for collaboration. This created a massive wave of deployments, and some industry observers began to believe that the on-premises opportunity, which includes private cloud, will no longer be viable. Also […]

I recently spoke with Michael Bushong, Vice President of Cloud-Ready Data Center at Juniper Networks about the changing role of the data center and what it means to the cloud.

COVID-19 accelerated a buy-from-home economy, expanding the role of the contact center beyond customer support to building customer relationships. According to a new report released by Talkdesk, the majority of customer experience (CX) professionals believe their contact center is a main driver of customer loyalty. For this reason, companies are increasingly investing in engagement tools, […]

It’s a well-known fact that Internet connectivity in high density environments like stadiums can be erratic and slow. Anyone who has been in airport, conference center, hotel, stadium, or other high-volume facility has experienced the pain of inconsistent Wi-Fi –  the network works well one minute only to lag or stop the next. The National […]