Zeus Kerravala

We are two weeks into 2021, and Amazon Web Services has wasted no time in making a splash in the contact center industry. This is a market that’s well established, with many big-name vendors that have established shares. As the market has shifted to the cloud, it has given rise to a number of new, […]

The COVID-19 pandemic has had a profound impact on corporate IT. One of the biggest changes has been a much more accelerated shift to the cloud. Of course, when it comes to the cloud, there usually isn’t just a single cloud provider selected. My research shows that well over 80% of businesses plan to take […]

The year 2020 will be remembered for a lot of things, among them a global pandemic, social justice and a historic election. These grabbed center stage because they have huge societal implications. Another big trend in 2020 has been the rise of artificial intelligence (AI). Historically, AI has been used by scientific institutions, big pharma, […]

The journey from the start of the COVID-19 pandemic to the discovery of the vaccine has certainly been a strange and winding road. As a society we’ve gone through many ups and downs; now there is light at the end of the tunnel, yet there are still some hills to climb. With COVID-19 vaccination broadly […]

Saying the COVID-19 pandemic has changed the world is about as massive an understatement as can be. It hasn’t been just societal and business-process changes; IT organizations have gone through one of the most profound changes ever. I’ve been in tech since the mid-’80s, and the only thing that can even come close to this […]

Earlier this month, collaboration market leader Cisco Systems held its first-ever WebexOne virtual conference, an event filled with product news as Cisco announced a veritable cornucopia of new features—many of which enabled by artificial intelligence. During his keynote, Cisco’s new SVP of Applications and Security, Jeetu Patel, presented the company strategy for collaboration, which is […]

Arista Networks on Dec. 8 announced its DANZ (Data ANalyZer) Monitoring Fabric (DMF) available on its switching fabrics. In February, Arista acquired Big Switch Networks, which brought network packet broker (NPB) capabilities. While there are plenty of NPBs available, such as the ones available from Gigamon and NetScout, Big Switch had one distinction in that […]

Juniper Networks this week announced its intent to acquire Apstra, a pioneer in data center intent-based networking (IBN). IBN has been gaining momentum during the past few years as organizations begin to move to fully autonomous networks.  While most of the mainstream network vendors have some variation of an IBN solution today, Apstra is the […]

It’s fair to say the contact center market was one that basically stood still for decades. There were a handful of vendors that offered on-premises solutions that met the needs of most customers. But then along came the cloud, it introduced a number of new companies, and innovation exploded. One of the benefits that SaaS […]

This week network startup Celona became the first network vendor to offer a cellular wireless solution designed specifically for businesses. The offering is based on the Citizens Broadband Radio Service (CBRS) spectrum, which is what I expect most private 5G vendors to use. However, Celona is simplifying end-to-end operations through the use of AI orchestration, […]