Adobe officials said the company’s partnership with Deloitte Consulting will lead applications that help extend the power, reach and impact of enterprise systems for improved customer experience.
“We are transforming user engagement with enterprise applications by unlocking their full value for our clients and their customers,” said Paul Clemmons, principal, Deloitte Consulting and emerging solutions national service line leader, in a statement. “Through our alliance with Adobe, we are deploying user-centric, rich Internet solutions that simplify complex applications and integrate front end and back end systems for more productive and intuitive business processes.”
“Customers are demanding new ways to interact with businesses, and businesses are responding by delivering richer, more intuitive experiences to customers across a range of digital devices,” said Al Hilwa, program director for application development software at IDC, also in a statement. “The strategic alliance between Deloitte and Adobe will bring significant implementation expertise and software solutions to organizations who are working on improving customer access to their products and services.”
With Adobe’s products for customer experience management, Deloitte can deliver intuitive applications that enable an organization’s front-line employees to be more customer-driven and help ensure customers can effectively use self service tools any time, any place, Adobe said in a press release on the partnership.
Adobe officials said the core Adobe products Deloitte will employ initially will be the Flash Platform and Adobe LiveCycle. Adobe LiveCycle Enterprise Suite (ES2) is a Java Enterprise Edition based server software system that is used to build applications that automate a range of business processes for enterprises. LiveCycle combines technologies for data capture, information assurance, document output, content services, and process management to deliver a variety of enterprise solutions.
“Forward-thinking businesses and government agencies recognize that compelling user experiences drive technology adoption and build greater differentiation and brand loyalty,” said Rob Tarkoff, senior vice president and general manager of the Digital Enterprise Solutions group at Adobe, in a statement. “We are excited about our relationship with Deloitte and look forward to accelerating the Customer Experience Management market, while enabling them to leverage their existing IT investments.”