VP, Worldwide Services Organization
Elevator Pitch Founder and head of Microsofts services unit. Pioneered NT 3.x support network. Author of “Driving Digital: Microsoft and Its Customers Speak About Thriving in the Business Era.”
Claim to Fame Founded Microsofts consulting operation.
Current Challenge “To make a positive contribution and have customer perception of us that we can be trusted in supporting them worldwide.”
Worst Career Move Once took on an executive role that was not associated with customers.
Last Book Read “Waging Modern War: Bosnia, Kosovo and the Future of Combat,” by General Wesley K. Clark
If Not in Current Position, Hed Be Making health care accessible for people.