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eWEEK Labs Walk-Through: Fonality PBXtra Professional

eWEEK Labs Walk-Through: Fonality PBXtra Professional
Written By
eWEEK EDITORS
eWEEK EDITORS
May 28, 2012
2 minute read
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eWEEK Labs Walk-Through: Fonality PBXtra Professional

eWEEK Labs Walk-Through: Fonality PBXtra Professional

Although PBXtra Professional includes many configuration and menu options, true ACD (Automatic Call Distribution) functionality requires a simple license upgrade to the Call Center edition.


eWEEK Labs Walk-Through: Fonality PBXtra Professional – PBXtra E-mails the Administrator When Trouble Comes Acallin

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We could configure thresholds for several criteria, allowing PBXtra to automatically notify us when resources were over-taxed.


eWEEK Labs Walk-Through: Fonality PBXtra Professional – Live View of Analog Trunk Status

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PBXtra provides real-time insight into the status of each analog trunk.


eWEEK Labs Walk-Through: Fonality PBXtra Professional – Real-Time System Utilization Monitor

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We could monitor network activity, trunks in use and CPU and memory usage in real time.


eWEEK Labs Walk-Through: Fonality PBXtra Professional – Monitoring Over Time

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We could view the same information during the course of a specified interval.


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eWEEK Labs Walk-Through: Fonality PBXtra Professional – Fonalitys Softphone is Familiar

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Fonality resells and rebrands CounterPaths eyeBeam telephony soft phone.


eWEEK Labs Walk-Through: Fonality PBXtra Professional – Call Control Over a Group or the Whole Company

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With the optional HUD client/server component, administrators can assign rights via policy and have real-time, at-a-glance insight into every telephony user in the enterprise (or a certain group of users).


eWEEK Labs Walk-Through: Fonality PBXtra Professional – Checking Voice Mail Over the Web

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We could check voice mail via the user Web interface, which uses the same hosted management pages as the administrator interface.


eWEEK Labs Walk-Through: Fonality PBXtra Professional – Call Log and Directory

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The client Web interface also shows line usage and company directory.


eWEEK Labs Walk-Through: Fonality PBXtra Professional – Polycom SoundPoint IP 501

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Fonality resells the Polycom SoundPoint IP 501 for $249.


eWEEK Labs Walk-Through: Fonality PBXtra Professional – Aastra 9133I

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Fonality also sells the Aastra 9133I for $169.


eWEEK Labs Walk-Through: Fonality PBXtra Professional – The Server Came on a Regular Desktop Machine

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Although we received our server on a desktop, Fonality also offers the system in an HP tower chassis or a pair of rack-mount form factors, each with different processing capabilities and redundancy features.

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