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    SAP Offers First On-Demand Tool

    By
    John Pallatto
    -
    February 6, 2006
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      SAP, one of the last major holdouts from the on-demand application market, has finally announced an online customer relationship management service, called the SAP CRM on-demand solution.

      SAP is describing its on-demand CRM application as a hybrid system that will provide an “isolated tenancy” model that combines the high availability and lower security risks of a single-tenancy on-premise application with the rapid deployment and user efficiencies of a multitenant on-demand model.

      SAP officials said that this model would enable current and new customers to set up a combination of on-premise and on-demand CRM application services depending on their business needs.

      The company announced Feb. 2 that it would work with IBMs Applications On-Demand Platform to provide hosting services based on IBMs DB2 database and on its eServer hardware. IBM also will provide consulting and deployment services for SAP CRM on-demand.

      The first product in the SAP on-demand CRM offering will be SAP Sales On Demand, which is available now and will allow users to manage customers, contacts and sales pipelines. The company plans to introduce additional CRM applications, including marketing and customer service modules, later this year.

      While on-demand competitors welcomed SAP to the fold, they also suggested that it faced an uphill battle to become a major player since it was so late in making the transition.

      SAP is “just five years too late” in attempting to make the transition to on-demand application services, said Greg Gianforte, CEO of RightNow Technologies, a hosted CRM service provider based in Bozeman, Mont.

      “They ignored this tectonic shift to the on-demand model for too long,” Gianforte said. SAP hasnt had enough time to develop a real on-demand product, Gianforte said, and, as a result, the online product would likely prove to be little more than the SAP on-premise edition with a jury-rigged Web browser interface.

      John Pallatto
      John Pallatto has been editor in chief of QuinStreet Inc.'s eWEEK.com since October 2012. He has more than 40 years of experience as a professional journalist working at a daily newspaper and computer technology trade journals. He was an eWEEK managing editor from 2009 to 2012. From 2003 to 2007 he covered Enterprise Application Software for eWEEK. From June 2007 to 2008 he was eWEEK’s West Coast news editor. Pallatto was a member of the staff that launched PC Week in March 1984. From 1992 to 1996 he was PC Week’s West Coast Bureau chief. From 1996 to 1998 he was a senior editor with Ziff-Davis Internet Computing Magazine. From 2000 to 2002 Pallatto was West Coast bureau chief with Internet World Magazine. His professional journalism career started at the Hartford Courant daily newspaper where he worked from 1974 to 1983.

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