Tealium’s solution expands Splunk Enterprise to enable users to gather more than just server-side machine data to now collect client-side visitor interaction data directly from Websites, mobile Web and native mobile apps to capture insights and behaviors for a complete 360-degree view of customer interactions.
Tealium enables users with no software coding experience to deploy and manage the third-party vendor tags—code snippets—required to gather and transfer specific digital data points. With Tealium DataCloud, the company’s enterprise data platform, users can correlate and combine those data points into an actionable source. To enable the integration, users simply click on the Splunk logo in the Tealium setup process, add the requested information and hit publish—the data is then streamed to Splunk without ever touching the Website.
“It is impossible for nearly any organization to be successful in the digital world today without properly leveraging their online customer interaction data,” said Jeff Lunsford, CEO of Tealium, in a statement. “Splunk is a ground-breaking company that has helped make data very accessible and we’re proud to work alongside them to facilitate that process even further.”
In an interview with eWEEK, Lunsford said Splunk approached Tealium about six months ago about engaging in a partnership. “Splunk helps you visualize big data—on the server side,” he said. “They want to expand their data footprint so they can shine a light on client-side data.”
Adam Corey, director of business development at Tealium, told eWEEK, “The way we manage the tags is when we’re on a customer’s Website we have a master set of all their data elements. With Splunk, we’re taking that data and saving it to a file so we can take any of those data elements that exist just as if it’s any other data on Splunk. We allow the customer to define what data they want into Splunk.”
Lunsford did a quick assessment of the eWEEK Website and found 23 tags on the site, noting that each tag had its own different types of variables, which is inefficient for marketers. Tealium’s tag management platform helps to alleviate that issue, he said.
“The world of big data gets more exciting everyday with new developments and capabilities that allow our customers to truly understand who their users are and what they really want,” said James Kernan, CEO of KWCG, a national technology consulting company, in a statement. “Our mission is to always be on the forefront of innovation, and this new technology integration between Splunk and Tealium gives us the tools to provide superior insight into the customer journey.”
“The ability to capture client-side and browser data adds a new dimension to the information and insights companies can achieve,” said Bill Gaylord, senior vice president of business development at Splunk, in a statement. “Understanding which product features or attributes are driving higher user engagement leads to a better understanding of customer behavior. Having the client server-side data available in Splunk allows companies to make this information available to and actionable by a much broader group within their organizations. Additionally, collecting data from various tags via Tealium in Splunk Enterprise provides comprehensive and unique insights that were not possible before. This integration reinforces the notion that the more data people put into Splunk, the more value they get out.”
Tealium, Splunk Partner to Solve Marketing’s Big Data Problem
In a blog post, Corey said starting July 25, customers will be able to stream every data point collected through Tealium’s universal data object directly to Splunk Enterprise for ad-hoc analysis.
“This means that every data source defined on your Website, mobile Website or mobile application can be more deeply explored and better understood using Splunk’s robust ad-hoc segmentation and querying capabilities,” Corey said. “For marketers and analysts, this provides a solid foundation to more clearly and thoroughly understand customer behavior and experience. For technical users, this integration connects Website-side user behavior with operational and server performance data providing a true 360-degree view of all user actions.”
Now Tealium is “the data plane for your digital presence—to expose your data to everybody and anybody,” Lunsford said. “Tealium solves marketing’s big data problem at its source.”
Lunsford said this partnership with Splunk is a harbinger of things to come with Tealium. “You’ll see us down the road working with other big data guys,” he said.
Meanwhile, Splunk and Tealium are participating in a variety of joint events and activities throughout the year to ensure users get the most out of the new capabilities from the combined technologies. The first of these events kicked off in June when Splunk General Manager and Vice President of EMEA James Murray spoke on a panel at Digital Velocity Europe, Tealium’s annual European user conference in London. Tealium will also exhibit at .conf 2013, the fourth annual Splunk Worldwide Users’ Conference taking place Sept. 30 – Oct. 3, 2013, in Las Vegas.