1OutsourceWorld Focuses on Global Relationships
Not usually seen at outsourcing conferences, Egypt actually has a thriving call-center business, capitalizing on the countrys linguistic skills, particularly English. Microsoft taps Egyptian workers to support its game system customers.
2OutsourceWorld Focuses on Global Relationships – China: Now an outsourcing mainstay
As usual, these days, a lot of attention swirls around China. The countrys huge work force and go-getting attitude are giving China an ever-increasing share of the outsourcing pie.
3OutsourceWorld Focuses on Global Relationships – Peter Nag moderates a panel discussion
Peter Nag is managing director of Opera Solutions and former head of Lehman Brothers global project management office. He said Indian outsourcers may be tech experts but need to learn about clients businesses.
4OutsourceWorld Focuses on Global Relationships – Claude Marais, TPI partner and outsourcing veteran
Claude Marais earned his stripes at Coca-Cola and GM, where he handled global outsourcing relationships. In his presentation, he stressed the need for standardized global contracts. Contract governance is basic but requries discipline. Its no
5OutsourceWorld Focuses on Global Relationships – Fred Mapp, president and CEO of Quality Service Solutions
In managing the relationship, 60 percent of problems are due to communication, said Mapp, who has served as a top-level IT executive at several firms, including Advanced Micro Devices.
6OutsourceWorld Focuses on Global Relationships – Trade talks: Paul Siu of Longtop International meets with outourcing attorney William Bierce
Paul Siu is based in Chinese outsourcer Longtop Internationals Toronto office. Here, he chats with William Bierce, a partner at Bierce & Kenerson, a New York law firm specializing in outsourcing contracts.
7OutsourceWorld Focuses on Global Relationships – The reporter visits a Chinese outsourcer
Stan Gibson with Sandra Heng, country director for greater China for Tech Mahindra, a Chinese outsourcer with Indian affiliations.