OutsourceWorld Focuses on Global Relationships

Not usually seen at outsourcing conferences, Egypt actually has a thriving call-center business, capitalizing on the countrys linguistic skills, particularly English. Microsoft taps Egyptian workers to support its game system customers.

As usual, these days, a lot of attention swirls around China. The countrys huge work force and go-getting attitude are giving China an ever-increasing share of the outsourcing pie.

Peter Nag is managing director of Opera Solutions and former head of Lehman Brothers global project management office. He said Indian outsourcers may be tech experts but need to learn about clients businesses.

Claude Marais earned his stripes at Coca-Cola and GM, where he handled global outsourcing relationships. In his presentation, he stressed the need for standardized global contracts. Contract governance is basic but requries discipline. Its no

In managing the relationship, 60 percent of problems are due to communication, said Mapp, who has served as a top-level IT executive at several firms, including Advanced Micro Devices.

Paul Siu is based in Chinese outsourcer Longtop Internationals Toronto office. Here, he chats with William Bierce, a partner at Bierce & Kenerson, a New York law firm specializing in outsourcing contracts.

Stan Gibson with Sandra Heng, country director for greater China for Tech Mahindra, a Chinese outsourcer with Indian affiliations.