Amazon is betting big on robots while keeping humans in the loop.
Amazon Australia just announced plans to build one of the largest fulfillment centers in the country. Aside from its significant size, spanning over 150,000 square meters and capable of handling more than 125 million packages per year, the center stands out for its unique use of robots.
The center plans to use robots to work alongside its anticipated 1000 employees, handling the heavy workload.
Located in Brisbane, Queensland, the AU$750 million (US$536 million) facility is expected to begin operations by 2028, according to Amazon.
A robotic workplace with humans in the mix
According to Amazon’s newsroom page, the facility will create 2,000 jobs during construction. After construction, the facility will provide over 1,000 jobs for residents.
But that isn’t all. Aside from humans working in the facility, Amazon plans to introduce state-of-the-art robots to work alongside them. In the report, Wayne Angus, Amazon Australia’s Director of Operations, highlighted the importance of assistive technology in Amazon’s workplace, saying:
“People are at the heart of our operations, and by combining innovative robotics technology with skilled local talent in this state-of-the-art site, we’re building a workplace where people and tech biology work hand in hand to deliver for our customers.”
Stressing the economic benefits, he also added that “This investment demonstrated Amazon’s commitment to Queensland customers and our confidence in the state’s growing economy.”
For Amazon, these assistive technologies will help increase workplace productivity by handling routine and heavy work, allowing people to focus on the kind of work that demands human judgment and skills.
What kinds of robots are we expecting in this facility?
Amazon has used a couple of robots in the past, and we expect it to use some of them again. A 2025 report from the company indicates that it has employed over 1 million robots since 2012 and lists 10 of its most-used types.
Of these 10, the newsroom reporting on the Australian facility mentioned three, indicating they will be used in this new facility.
Hercules
Image: Hercules (in blue) carrying shelves/Amazon
The first on the list is one of Amazon’s most important fulfillment center robots.
According to Amazon, its role is to transport heavy shelves across long distances within the facility. Although it weighs around 300 pounds, it can carry a shelf load of up to 1,250 pounds and travel up to 1 million square feet. Shelves in this new facility, however, are expected to weigh up to 1,100 pounds (500kg), which is well within its capacity.
Equipped with a front-facing 3D camera connected to its brain, it can quickly act in unexpected situations, reducing workplace crashes. Additionally, it can identify workers wearing Tech Vests using a Wi-Fi transmitter.
Sparrow
Image: Amazon
A robot with powerful arms. It assists employees by picking up items from their respective containers into totes, which employees package for delivery. Using computer vision and AI to pick up the right item, it measures 5 ft by 7.5 ft and can lift items as heavy as 12 pounds.
Vulcan
Image: Amazon
Known as Amazon’s first robot with a sense of touch. Introduced last year in Germany. It helps keep items in order by picking and stowing items at different levels in the facility’s inventory. Its ability to detect touch lets it know when it has made contact with objects, preventing accidental damage to them.
Using smart AI detection, it can measure the size and shape of items weighing up to 5 pounds.
A collaborative future at Amazon
For a company that has laid off thousands due to AI and robotics, this news will bring relief to many. Humans bring their human judgment and skill, while robots handle the heavy work.
The significant investment — the AU$750 million (US$536 million) facility in Queensland — demonstrates Amazon Australia’s commitment to the state’s growing economy and its local customers.
By building a workplace where innovative robotics technology and skilled local talent work hand in hand, Amazon is championing a model of human-robot collaboration that boosts productivity while creating and sustaining over 1,000 jobs.
Also read: Concerns about AI job displacement are growing as businesses balance efficiency gains with worker anxiety.