If you are looking for a reliable notebook PC, Asus and IBM/Lenovo may very well be your best choices, not Apple, Hewlett-Packard, Dell or Sony. That’s according to the most recent Computer Reliability Report from Rescuecom, based on 15,000 consumer service calls throughout the first quarter of 2009.
The rise of Asus and IBM/Lenovo is Apple’s loss. Apple had secured the top spot on the list of most reliable laptops at the end of 2008, with the fewest number of service calls, according to Rescuecom, a New York-based reseller of computers and IT services. In the first quarter, Apple slipped into third place.
Rescuecom’s rankings are based on a proprietary formula that takes into account market share based on IDC numbers and Rescuecom’s own consumer services calls for tech support. Although Lenovo separated from the IBM brand nearly two years ago, analysts continue to list the two companies as a joint brand because of legacy systems in the install base.