NTRglobal Announces Remote Support Solution

NTRglobal's NTRsupport Pro operates similarly to a desktop widget via a direct Internet connection like a Web service.

Remote support and remote access company NTRglobal announced on July 22 a remote support solution for IT support professionals, NTRsupport Pro. This IT support solution, "built for support professionals seeking powerful remote control designed for a small IT support operation," is available from the company's Website for a free, seven-day trial. According to NTRglobal's news release:

"NTRsupport Pro is portable for easy access from any computer so an IT support professional can work from anywhere to deliver secure instant remote support. The NTRsupport Pro executable is a small, self-contained widget that is easily downloaded from the internet or can be downloaded and accessed via [a] USB storage device.Non-browser dependent, NTRsupport Pro operates similar to a desktop widget via direct internet connection like a Web service."

The company also said:

"With NTRsupport Pro, a technical support provider can virtually manage up to eight computers simultaneously, even if the machine requires a reboot. NTRsupport Pro remote control capabilities allow support techs to diagnose problems, implement fixes, transfer files and demonstrate solutions while a customer watches in real time or is away from [his or her] machine. Additional machines can be monitored in "unattended mode" by the StayConnected agent, which is downloaded onto the end user machine. Multiple StayConnected machines can be easily managed from the simple operator user interface with no limit to the total numbers of machines supported."

Mark Cheshire, NTRglobal's vice president of product management, said, "NTRsupport Pro was specifically created to empower individual IT support professionals to provide remote technical support and fix problems over the Web, eliminating costly travel and downtime," and for individuals looking to start their own IT support businesses, NTRsupport Pro provides all the tools they need.

"This new solution is also perfect for Managed Service Providers (MSPs) who are looking to provide ad-hoc remote support with their service offerings," Cheshire said. "With a simple user interface, basic remote control features and integration to small business accounting systems, NTRsupport Pro is perfect for the SMB market."

NTRsupport Pro features include simultaneous remote connection for up to eight sessions, multiplatform support, integration with small business accounting systems, session scheduling, and remote printing and file transfer and multiaccess capability to deliver support sessions from a user's notebook or any other PC. The company said, "For less than $600.00 dollars per year ... NTRsupport helps extend [the] reach, flexibility and business opportunity IT professionals need to schedule and deliver instant and proactive support services from anywhere."

Alba Lopez, CTO of medical technology services company Iricom, said, "Delivering on-demand technical support and proactive management services over the Web amazes our clients, [and] allows us to cut travel costs by more than 90 percent and reinvest the time and money in adding valuable, highly profitable services to our portfolio. NTRsupport Pro offers a nimble, yet highly secure and robust clientless remote support solution that allows one to be virtually on hand to deliver services from anywhere. NTRsupport Pro makes it possible for us to instantly reach our clients in a vertical where uptime is critical to saving lives."