Delivering on the Power of Your Data

As business leaders, we are constantly looking for new and improved ways to satisfy and grow our customer base, attract and retain excellent employees, and develop and produce products and services that anticipate and address always-evolving consumer needs. In short, we all want to be more effective data-driven businesses, because better data and better use […]

Getting Started with Enterprise Service Management

The divide between IT and business is closing. First, we’re already seeing more and more organizations bring in internal IT teams, utilize software-as-a-service (SaaS) platforms, and roll out self-service models to reduce the dependencies on external, outsourced, and siloed IT resources. Next, IT organizations are now more critically involved in helping other areas of the […]