Rimini Street

How a ‘Shift Left’ Strategy Transforms Tech Support

Companies and IT organizations that provide technology support services (either internally or externally) are struggling to find a service approach that moves knowledge closer to their customers – one that lowers costs, improves customer experiences, and, importantly, balances technology and the human connection. Adopting a “Shift Left” strategy addresses these needs. It works best when […]

Welch’s CIO Boosts Bottom-Line with Rimini Street Support for Oracle Products

Working with Welch’s, the Massachusetts–based maker of grape juice and jelly, Rimini Street helped squeeze more value out of an Oracle EBS enterprise resource planning system. Finding a more cost-effective alternative source of enterprise software support was important to Welch’s CIO Dave Jackson. “The Oracle maintenance contract had grown to be the biggest single item […]