The AI Prescription for Better Patient Experience

In this episode of eSpeaks, host Corey Noles sits down with John Matthews, Industry Strategist for Healthcare and Life Sciences at Teradata, to explore how AI and modern data strategies can help healthcare organizations deliver faster, more personalized, and more connected patient experiences — without compromising trust, compliance, or security. Over a conversational ~30-minute interview, Matthews breaks down why patient experience is becoming a competitive differentiator, how fragmented EHRs and data silos create real operational and clinical friction, and what it takes to build a governed, scalable AI foundation — as well as the importance of Teradata’s partnership with AWS for improving patient experience. The discussion also looks at practical paths forward, including cloud-based analytics architectures that unify systems without “rip and replace,” and how organizations can build internal AI trust and literacy so clinicians feel empowered rather than replaced.