Carol Wilson

In a close vote divided among three web hosters, Telenisus was the top pick. Under the leadership of CEO Gordon Reichard Jr., Telenisus developed what it calls the Built for e-Business platform that automates many customer care and service delivery functions. The company also incorporated automated Web application security in its hosting service to enable […]

I dont remember the year, but I do remember the speech. It was sometime around 1989, or 1990, or even 1991, and the speaker was a man named Richard Snelling, VP of networks at BellSouth. In front of an industry crowd assembled for Supercomm (I think it was in Atlanta), he announced that the time […]

Who says competition is dead and new competitors extinct? Certainly not Looking Glass Networks, which today announced that it has turned up new networks in nine metropolitan areas with the intent of selling services to other service providers and large enterprise customers. Founded in April 2000, the company has raised $450 million in financing to […]

Service bundling has gotten a bad rap as a competitive strategy. AT&T backed off its major initiatives to integrate voice, data and video services into a single package, even though its AT&T Broadband unit continues to offer all three services in many areas. Sprints Integrated On-Demand Network, the industrys most ambitious next-generation bundling of services, […]

If there was an overwhelming choice within any category, it was Broadwing, best known for its national optical fiber backbone. Billed as the nations first intelligent, all-optical network, the backbone is a multivendor marvel, combining Dense Wavelength Division Multiplexing fiber with Cienas optical core switching, Nortel Networks routers and ultra-long-haul gear from Corvis. Broadwing has […]

The sophisticates on either coast may be surprised to learn whats happening in Americas heartland: Kansas Rural Telephone Service Co., led by General Manager Larry Sevier, not only developed broadband services for widely distributed areas, but figured out how to compete successfully with the regional incumbent to extend its services into neighboring communities. Begun as […]

Almost by definition, anyone operating in the ICP space is an innovative service provider, since combining voice and data on a single network infrastructure remains a giant leap for most service providers. Our judges chose CEO John Philips TalkingNets for its innovation in providing telephony over an IP network with the full range of voice […]

The ASP space has grown very confused over the past year, as companies struggle to get the business case right. Our judges chose Qwest Cyber.Solutions, the ASP arm of Qwest Communications International, because it has managed to build a solid business in a very uncertain market. “Qwest Cyber.Solutions got the business model right, and identified […]

From a field that was riddled with financial failures this year, IntelliSpace emerged victorious, due in no small part to its survival skills. Even last years winner, Allied Riser Communications, is moving out of the business, and one-time industry leaders such as OnSite Access have already given up the ghost and sold their assets at […]

The past year has been a wild ride for service providers, which found themselves challenged — and how — not only by rocky financial markets, but also by a more demanding and discerning customer base. Those that survived did so by coupling smart business plans with clever new ideas, displaying the kind of innovation the […]